IT Partner Support Role

2 months ago


Bengaluru Karnataka, India Bosch Group Full time

**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.**Key Responsibilities**- Advanced Troubleshooting:o Manage and resolve incidents, including complex hardware, software, and network issues.o Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.o Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.o Provide remote and on-site support as necessary to resolve issues that cannot be handled at Level 1. System Administration:o Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.o Perform advanced tasks such as system imaging, software deployment, and virtual machine management.o Oversee backup and recovery procedures to ensure data integrity and availability.o Implement and manage security measures, including antivirus, patch management, and encryption. Network and Security Support:o Diagnose and resolve network-related issues, such as IP conflicts, VPN connectivity problems, and firewall settings.o Monitor and respond to security alerts, and assist in mitigating potential threats.o Assist in maintaining network performance by troubleshooting issues and ensuring optimal configurations. Documentation and Reporting:o Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.o Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.o Collaborate with Level 1 support and other IT teams to improve overall service delivery.**Experience**: 3-5 years of experience in an advanced technical support role, specifically within a Windows environment.**Technical Skills**:Strong proficiency in Windows operating systems (Windows 10, Windows Server 2016/2019).In-depth knowledge of Active Directory, Group Policy, DNS, DHCP, and Microsoft Office 365.Advanced understanding of networking principles and security best practices.Experience with system imaging, software deployment, and virtual machine management.**Soft Skills**:Strong communication skills with the ability to explain complex technical issues to non-technical users.Ability to manage multiple priorities in a fast-paced environment.High level of professionalism and customer service orientation.Willingness to work in shifts, including nights and weekends, as required.On-call availability for urgent issues.
**Qualifications**
B.Sc/BE/B-Tech in computer science/Electronics or equivalent.
**Additional Information**
Min 2 years of experience



  • Bengaluru, Karnataka, India Future Role Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Bengaluru, Karnataka, India Future Role Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Bengaluru, Karnataka, India Future Role Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Bengaluru, Karnataka, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...


  • Bengaluru, India Bosch Full time

    Job Description The IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks. Key Responsibilities • Advanced Troubleshooting:o Manage and resolve incidents, including complex hardware, software, and network Conduct detailed...


  • Bengaluru, India Bosch Group Full time

    Job DescriptionThe IT Support role involves handling more complex technical issues within a Windows environment, providing in-depth troubleshooting, and supporting advanced system administration tasks.Key Responsibilities• Advanced Troubleshooting:o Manage and resolve incidents, including complex hardware, software, and network issues.o Conduct detailed...


  • Bengaluru, Karnataka, India Future role Full time

    **Primary responsibilities of a customer care executive** All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: - conducting customer satisfaction surveys to understand what areas of the company's services...


  • Bengaluru, Karnataka, India Future role Full time

    **Primary responsibilities of a customer care executive** All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: - conducting customer satisfaction surveys to understand what areas of the company's services...

  • L0 Global Support Role

    6 months ago


    Bengaluru, Karnataka, India Net Connect Global Full time

    **We are looking for L0 Global Support Role with below mentioned skill sets** ** Freshers also welcome with excellent communication skills** **L0-Support Role (BENGALURU)** **Is responsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.** **Handling of misroute calls and...


  • Bengaluru, Karnataka, India MatrixCare Full time

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in...

  • Customer Support

    6 months ago


    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...


  • Bengaluru, Karnataka, India 4AM Worldwide Full time

    Job Title: Strategic Client Partner Role">About 4AM Worldwide">We are a leading global marketing agency seeking a strategic client partner to lead our client relationships and drive business growth.">Job Description:">The Strategic Client Partner will be responsible for creating a positive onboarding experience for new clients, maintaining accurate records...

  • Cafe Partner

    4 weeks ago


    Bengaluru, Karnataka, India Influitive Business Support Solutions Pvt Ltd. Full time

    **Position** : Cafe Partner **Age Requirement**: 18 to 30 years **Qualification**: Minimum 10th grade pass **Skills Required**: Basic English (speaking and reading) **Salary Structure**:18000 inhand **Benefits**: - Employee Provident Fund (EPF). - Employee State Insurance (ESI). - Monthly Incentives based on performance.(500 to...


  • Bengaluru, Karnataka, India SAP Full time

    **We help the world run better **At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, Karnataka, India MatrixCare Full time

    ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in...

  • Tele Calling Executive

    3 months ago


    Bengaluru, Karnataka, India Future Role Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Tele Calling Executive

    7 months ago


    Bengaluru, Karnataka, India FUTURE ROLE Full time

    Hiring Freshers for multiple openings - Customer support executive - Tele calling executive - Telesales executive - Business development executive Salary from 12,000 to 20,000 per month Location: Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident...

  • Bpo Trainer

    6 months ago


    Bommanahalli , Bengaluru, Karnataka, India Future role Full time

    Hiring for BPO Trainer with 1+ year relevant experience Job Location - Roopena Agrahara Bangalore BPO Trainer Roles and Responsibilities: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. -...

  • Finance Partner

    7 months ago


    Bengaluru, Karnataka, India Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human...


  • Bengaluru, Karnataka, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...