Customer Support International Voice Process

6 months ago


Bengaluru Karnataka, India Fidelis Technologies Pvt Ltd Full time

Customer Support International Voice Process L0

Client: HPE

Contract to Hire

Work from Office

Location : Bangalore

Pay : 28,300 CTC per month

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- Graduation
- Ability to stay calm when customers are stressed or upset.
- Comfortable working in rotational shifts and rotational week off
- Excellent communication (No compromise )

**Salary**: ₹23,600.00 - ₹28,340.43 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person


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