Customer Support Executive

2 weeks ago

Bhopal, India Art Gharana Full time

About the RoleAt Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.What You’ll DoHandle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)Act as the first line of communication for partner companies and learners enrolled under their accountsMaintain high responsiveness and empathy in every interactionCoordinate internally with program managers, operations, and tech teams to resolve issuesDocument and track all client communications and updates accuratelyIdentify recurring challenges and share insights to improve client experienceEnsure SLAs and quality metrics are consistently metWhat You Bring2+ years of experience in customer support (EdTech or service industry preferred)Excellent English communication skills — clear, articulate, and empatheticComfortable working international (US Pacific) hoursExperience with platforms like MS Teams, Slack, and other corporate communication toolsStrong multitasking and follow-up skillsTech-savvy and adaptable to CRM/ticketing tools (training provided)A calm, problem-solving mindset and a genuine interest in helping peopleWhy You’ll Love Working Here100% remote — collaborate with a creative global teamExposure to international B2B clients and wellness programsGrowth-focused culture where ideas are valuedFlexible, respectful, and supportive work environmentHow to ApplySend your resume or LinkedIn profile to (add email or link) with the subject line “Customer Support Executive – B2B”.

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