Escalation Manager
3 weeks ago
Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job DescriptionYour CareerThe Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs.In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.Key ResponsibilitiesEscalation LeadershipOwnership for driving progress and resolution of customers' critical issuesDrive clear intake, scope, priority, exit criteriaand end to end process to achieve streamlined escalation resolutionDrive global consistency across portfolio and customers.Maintain and improve procedures for customer and field personnel for escalation handling.Handle direct customer leadership and technical audiences as appropriate.Expedite ResolutionEngage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situationsStrong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical
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Escalation Manager
3 weeks ago
Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
1 week ago
New Delhi, India Movate Full timeRole: Escalation Manager Location Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...
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Escalation Manager
5 days ago
New Delhi, India Movate Full timeRole: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward...
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Global Escalation Manager
4 weeks ago
Delhi, India Eptura Full timeDescription Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining...
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Global Escalation Manager
2 weeks ago
Delhi, Delhi, India Eptura Full time ₹ 5,00,000 - ₹ 8,00,000 per yearDescriptionShape the Future of Work with EpturaAt Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining...
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Escalation Manager
5 days ago
New Delhi, India Protium Full timeProtium: The Company We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME/MSME for their secured and unsecured business needs. Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through...
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Tech Support
1 week ago
New Delhi, India eClerx Full timeEscalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...
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Major Incident Manager
3 days ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
1 day ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Escalation Specialist
1 week ago
Delhi, Delhi, India Lenskart Full time ₹ 6,00,000 - ₹ 12,00,000 per yearKey Responsibilities include:Act as a single point of contact for the customer and provide end-to-end resolutionHandle complaints by identifying customers needs and provide appropriate solutionsand alternatives within defined time framesLiaison with internal stakeholders to decide the best possible and fastest resolution tocustomer queriesBlended Process...
