Escalation Manager

5 days ago

New Delhi, India Protium Full time

Protium: The Company We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME/MSME for their secured and unsecured business needs. Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation models across the entire lending value chain. We are extremely well-funded to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises. Pan India presence with 3000+ Employees across 120+ branches. Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & TechnologyJob Description: Escalation management Cross functional coordination Stakeholder communication Reporting & Documentation Compliance & QualityCriteria: Min 5-8 years' experience in NBFC/ BFSI Good knowledge in lending industry Experience in cross functional team like collection, customer service will be added advantage.

  • Escalation Manager

    2 weeks ago

    New Delhi, India Movate Full time

    Role: Escalation Manager Location Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...

  • Escalation Manager

    5 days ago

    New Delhi, India Movate Full time

    Role: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward...

  • Escalation Manager

    3 weeks ago

    Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Escalation Manager

    3 weeks ago

    Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Tech Support

    2 weeks ago

    New Delhi, India eClerx Full time

    Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

  • Major Incident Manager

    3 days ago

    New Delhi, India Genpact Full time

    Major Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...

  • Major Incident Manager

    2 days ago

    New Delhi, India Genpact Full time

    Major Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...

  • Global Escalation Manager

    2 weeks ago

    Delhi, Delhi, India Eptura Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    DescriptionShape the Future of Work with EpturaAt Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining...

  • Escalation Manager

    9 hours ago

    Delhi, India TNV Method Full time

    Application: Method by Tanvi Parikh Fitness is a global fitness platform. We combine lifestyle management solutions (Nutrition, Mindset, Exercise and more) with personlized coaching to help our customers track, reverse and manage chronic health conditions.About the role:- Profile – Escalation Fitness Manager- Role – Full-time- Grade – Manager-...

  • Escalation Desk Executive/Senior Executive

    4 days ago

    Delhi, Gurugram, NCR, New Delhi, India Global Assure Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Escalation Desk Executive/Senior ExecutiveLocation: Gurgaon (Work from Office)Function: Customer Service / Service ExcellenceReporting To: Manager Customer Service / OperationsAbout Global AssureGlobal Assure is a comprehensive Value-Added Services (VAS) partner, empowering NBFCs, OEMs, and businesses to create deeper customer loyalty by...