Escalation Manager
5 days ago
Role: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward plans. Monitor the cases for Scale of Impact and ensure that Incidents are triggered timely. Ensure necessary resources are engaged on the cases pre-incidents i.e., before the SME is engaged on the Incident. Provide insights (Daily,Weekly, Monthly) on the escalation patterns and effective course of actions to mitigate the patterns that are impactful. Assist with RCAs by providing better insights on the Exec escalations. Coordinate with the project managers to ensure that the learning out of the RCA are passed on to the team and negate the recurrence. Manage a team of Engineers dedicated to handle the escalated cases (FE - Escalations) to ensure the investigations on these cases are not further delayed. ( This can be implemented as phase 2 i.e., once 1 to 7 are being driven seamlessly for atleast 2 quarters)Qualification for Escalation ManagerCandidate should have spent 2 years or above working with Palo Alto firewall Support Should be well versed with Palo Alto Processes Understanding of Exterprise Customer base, SLA, KPIs and Types of accounts Should have worked as a Technical lead for a period of 1 year Would be an advantage if the Candidate has handled a batch of New hire trainings
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Escalation Manager
1 week ago
New Delhi, India Movate Full timeRole: Escalation Manager Location Chennai(Perungalathur- WFO only )Scope of Work Attention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these cases Monitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way...
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Escalation Manager
5 days ago
New Delhi, India Protium Full timeProtium: The Company We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME/MSME for their secured and unsecured business needs. Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through...
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Escalation Manager
3 weeks ago
Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
3 weeks ago
Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Tech Support
1 week ago
New Delhi, India eClerx Full timeEscalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...
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Major Incident Manager
3 days ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
1 day ago
New Delhi, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred.Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Global Escalation Manager
4 weeks ago
Delhi, India Eptura Full timeDescription Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining...
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Global Escalation Manager
2 weeks ago
Delhi, Delhi, India Eptura Full time ₹ 5,00,000 - ₹ 8,00,000 per yearDescriptionShape the Future of Work with EpturaAt Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining...
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Escalation Desk Executive/Senior Executive
3 days ago
Delhi, Gurugram, NCR, New Delhi, India Global Assure Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description: Escalation Desk Executive/Senior ExecutiveLocation: Gurgaon (Work from Office)Function: Customer Service / Service ExcellenceReporting To: Manager Customer Service / OperationsAbout Global AssureGlobal Assure is a comprehensive Value-Added Services (VAS) partner, empowering NBFCs, OEMs, and businesses to create deeper customer loyalty by...
