Operations Team Lead

2 days ago


Uncha Samana, India IGT Solutions Full time

Requirement:Must have handled a team size of at least 15-20 FTEsMust have experience of corporate travelCollaborate with internal & external stakeholders for providing real time feedbackResponsible for resolving team concerns with weekly & monthly connectsResponsible for maintaining the team quality & accuracy within the processResponsible for team performance, Training & support required to enhance the overall performanceResponsible for maintaining adequate staffing in accordance to forecast to avoid SL & Interval missesEnsure process KPIs must closed within the defined SLA shared by clientMust be aware on Attrition & shrinkage calculation plus factors affects themAwareness on calculating Occupancy, Utilization, EST & STPrior working experience on at-least one GDS-Sabre/Amadeus is mandateMust have Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR, Full & Partial Refunds etc. on GDSMust have in-depth knowledge of ticketing & fares calculationDeep understanding of fare rules, Refundable/Non-Refundable Taxes & Full plus partial exchangesWell versed with nature of ADMs & Drivers Must have working with any of AMER/APAC/EMEA Markets Good International Destination/geographical knowledge Deep knowledge of international Travel products, Airfares, itineraries, Routing & AirlineComfortable in working under fast paced 24*7 environment from office onlyBusiness Outcomes: Responsible for timely completion of the metrics associated with SLAPrioritize & efficiently fulfill indirect customer requests Offer relevant Platinum value added propositions using detailed knowledge of client’s choicesProvide relevant travel related recommendations/suggestions to internal teams for process improvementPast experience:Minimum: 3 years of experience in Ticketing profile (1.5 Year as Team lead – On paper)Interested candidate share the resume:



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