Director – Chief Operating Officer, MSS, Front Office

4 weeks ago

bangalore, India HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Director – Chief Operating Officer, MSS, Front Office

The MSS ( Markets Securities & Services ) Front Office Leadership team are responsible for Leadership and management of the front office and associated support areas; covering F2B staff that work for and are aligned to the front office for the Markets and Securities Services business (excl. Operations) We are looking for a candidate to lead and manage the COO ( Chief Operating Officer ) functions in Bangalore

Principal responsibilities

The role is responsible for

Ensuring the efficient running of the relevant front office activities within role remit Delivering first class service and outcomes to our client base, via pro-active handling of organisation and commercial demands Defining future business capabilities and strategy with the business head as appropriate Driving the execution of the relevant business strategy and Transformation Owning efficient allocation of business resources and effectively managing the cost/FTE within role remit In partnership with embedded control officers, managing the risk and control environment via a robust governance, ensuring all risks are understood, reported and managed within risk appetite Representing the team in regional and global governance forums where appropriate Active participation in the relevant people agenda, creating a strong team with clear development for all staff and succession plans for critical roles Experience of senior (MD and D) stakeholder engagement on an international basis

ROLE OUTCOMES

Well defined execution strategy and implementation plan for strategic and business development initiatives where applicable Strong alignment and collaboration between all functions that make up the business flow Effective structure and processes to support the effective running of the relevant teams in role scope Clear monitoring and reporting of costs. Costs and headcount managed within budget scope for role A well understood and clearly defined risk and control framework

LEADERSHIP CAPABILITIES

Drives Future-focused strategy Sees beyond the ‘day to day’ work, Demonstrates new ways of thinking to improve performance Change management leadership, leading others through change with energy and enthusiasm Identifies opportunities to implement scalable solutions that improve revenue, efficiency and/ or client experience

Inspires & role models

Inspires & motivates others to achieve their goals and objectives

Builds a diverse and inclusive team

Enables collaboration & teamwork Actively develops others Makes conscious decisions around diversity and values inclusion

Drives for results

Not afraid to have difficult conversations to improve efficiency or create growth

Balances growth & risk

Critically and logically evaluates information and facts before making balanced decisions Actively prioritises BAU and change/transformation to ensure ongoing compliance with business and conduct commitments Requirements

What you will need to succeed in the role:

TECHNICAL CAPABILITIES

Ability to navigate the regulatory landscape Understands business risks, client base and geopolitical environment Financial and accounting acumen Exhibits robust judgement, decision making and is resilient to change Excellent problem solving capability, sense of urgency with good time management skills and able to operate with ambiguity Organised with a systematic approach to programme execution, experience of (major) business transformation Ability to identify, manage, and mitigate risk effectively

EXPERIENCE

Proven track record of implementing change programmes of scale/size required for role Confirmed ability to articulate complex issues concisely and clearly Markets and Securities Services business/product knowledge Confirmed ability in managing and coordinating teams Individuals with previous experience in either a COO or Business Management would be preferred Experience in workflow monitoring ( tracking & communication of issues) Excellent interpersonal skills, coupled with the ability to maintain global team relationships Advanced level of MS Excel and PowerPoint skills

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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