Hiring For International Voice/Non Voice @Viman Nagar

2 days ago

Pune, India KVC CONSULTANTS LTD Full time

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location.

Job Description:

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

PROCESS 1

International Voice Process( Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES WITH MINIMUM 1 YEAR OF EXP

SALARY UPTO RS 6.25 LPA

5 DAYS WORKING-// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

### HIRING UG / GRADUATE FRESHERS WITH EXCELLENT COMM SKILLS IN AN INTERNATIONAL VOICE PROCESS -- SALARY UPTO Rs 4.00 LPA


PROCESS 2

International Non-voice / Blended Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1 YEAR OF INTERNATIONAL BPO EXP REQUIRED

SALARY UPTO RS 4.5 LPA

5 DAYS WORKING /// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

PROCESS 3

International Voice Process( Magarpatta )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXP REQUIRED

SALARY UPTO RS 6.00 LPA

5 DAYS WORKING/ 2 WEEK OFFS

BOTH WAY CAB AVAILABLE /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

  • Customer Interaction:

  • Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure meet internal quality and performance metrics

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.


FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location .

Areesha

Yagyanshi

Thanks & Regards,

HR Team

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

#HIRING #Non-voice #bpo #customerservice #pune #international #magarpatta #cse #vimannagar

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