US Voice Process @Pune Viman Nagar For Exp Sal upto Rs 6.25 LPA

4 weeks ago

Pune, India KVC CONSULTANTS LTD Full time

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location.

Job Description:

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

International Voice/ Blended Process( Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 6.25 LPA (Hike based on last drawn Salary )

5 DAYS WORKING-

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Blended Process( Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.5LPA

Minimum 1 Year of International BPO exp required.

5 DAYS WORKING-

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International US Voice Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5.5 LPA

Minimum 1 Year of International Voice Exp required.

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Healthcare Voice Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 6.25 LPA

Minimum 1 year of Voice International Exp required.

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Schedule your interview kindly call or drop your resume on the given numbers

HR Kriti

HR DIVYA

HR Areesha

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

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