International Voice Customer Support @Pune Magarpatta/Viman Nagar

4 days ago

Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 45,000 - ₹ 62,500 per year

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE /BLENDED Process in Pune Location.

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

VIRTUAL & PHYSICAL INTERVIEW OPTION

SAME DAY RESULTS

Job Description: --

International Voice/Blended Process( Viman Nagar ) -

LARGEST MNC IN INDIA AND TOP 200 IN WORLD -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1YEAR OF EXPERIENCE REQUIRED

SALARY UPTO RS 4.5 LPA- Rs 6.25 LPA

5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS

ONE WAY CAB AVAILABLE +TA +PF


International Voice Process( Magarpatta ) -

LARGEST ITES MNC IN INDIA -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1YEAR OF EXPERIENCE REQUIRED

WALK-IN INTERVIEW

SALARY UPTO RS LPA

5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS


International Voice/Blended Process (Magarpatta)

REPUTED US MNC -

ELIGIBLE-- GRADUATES/UNDERGRADUATES

MINIMUM 1YEAR OF EXPERIENCE REQUIRED VOICE/BLENDED

SALARY UPTO -Rs 6.50 LPA

5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS

Both WAY CAB AVAILABLE


ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.


" Note:- This is a WFO Profile and Candidate should be comfortable working for Pune at the company office .

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE WITH YOUR RESUME .

HR SALONI

HR DIVYA

HR AREESHA

HR SIMRAN

NO PLACEMENT CHARGES
DIRECT INTERVIEW
IMMEDIATE JOINING

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