 
						International Voice Customer Support @Pune Magarpatta/Viman Nagar
2 days ago
Greetings from KVC CONSULTANTS LTD
HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE /BLENDED Process in Pune Location.
NOTE:-
NEED EXCELLENT ENGLISH COMMUNICATION
NEED IMMEDIATE JOINERS
VIRTUAL & PHYSICAL INTERVIEW OPTION
SAME DAY RESULTS
Job Description: --
International Voice/Blended Process( Viman Nagar ) -
LARGEST MNC IN INDIA AND TOP 200 IN WORLD -
ELIGIBLE-- GRADUATES/UNDERGRADUATES
MINIMUM 1YEAR OF EXPERIENCE REQUIRED
SALARY UPTO RS 4.5 LPA- Rs 6.25 LPA
5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS
ONE WAY CAB AVAILABLE +TA +PF
International Voice Process( Magarpatta ) -
LARGEST ITES MNC IN INDIA -
ELIGIBLE-- GRADUATES/UNDERGRADUATES
MINIMUM 1YEAR OF EXPERIENCE REQUIRED
WALK-IN INTERVIEW
SALARY UPTO RS LPA
5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS
International Voice/Blended Process (Magarpatta)
REPUTED US MNC -
ELIGIBLE-- GRADUATES/UNDERGRADUATES
MINIMUM 1YEAR OF EXPERIENCE REQUIRED VOICE/BLENDED
SALARY UPTO -Rs 6.50 LPA
5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS
Both WAY CAB AVAILABLE
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
" Note:- This is a WFO Profile and Candidate should be comfortable working for Pune at the company office .
DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE WITH YOUR RESUME .
HR SALONI
HR DIVYA
HR AREESHA
HR SIMRAN
NO PLACEMENT CHARGESDIRECT INTERVIEW
IMMEDIATE JOINING
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