Servicenow architect

2 weeks ago

Bangalore, India Brillio Full time

Senior Architect We are seeking a highly experienced Service Now Senior Architect with a strong background in AI/ML technologies to lead the design, architecture, and implementation of Service Now solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent workflows across the enterprise. ________________________________________ Key Responsibilities: • Lead the end-to-end architecture and design of Service Now solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration. • Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the Service Now ecosystem. • Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using Service Now and AI. • Define and document Service Now architecture standards, patterns, and best practices aligned with enterprise IT strategies. • Provide technical leadership and mentoring to Service Now developers and platform engineers. • Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP). • Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations. • Evaluate and integrate Gen AI capabilities (e.g., Service Now Now Assist, Gen AI integrations) to enhance user experience and operational efficiency. • Stay updated on Service Now and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals. ________________________________________ Required Skills and Qualifications: • Overall 10+ years of experience of IT consulting • 10+ years of experience in Service Now platform architecture, design, and development. • Strong experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or Gen AI tools. • Strong expertise in Service Now platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others. • Hands-on experience with Service Now Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search. • Proven experience integrating external AI platforms (Azure AI, AWS Sage Maker, Google Vertex AI) with Service Now. • Proficient in Java Script, REST/SOAP APIs, and Service Now scripting (client/server side). • Experience with cloud architecture and Dev Ops practices (CI/CD, automated testing). • Excellent communication, leadership, and stakeholder management skills. • Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.

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