Ops Leadership Role

3 weeks ago

Kolkata, West Bengal, India Livspace Full time

Job Summary

We are seeking a highly driven and experienced Operations Leader to oversee the end-to-end execution of residential interior projects. This role is critical to ensuring timely delivery, high-quality execution, and superior customer satisfaction across regions. The ideal candidate will come from the home interiors, construction, modular furniture, or related service sectors, with a proven track record in operations, team management, and process excellence.

Key Responsibilities

  • Lead regional operations and ensure timely, cost-effective, and high-quality delivery of interior projects
  • Own Customer experience through out the customer journey
  • Own project handover timelines, vendor coordination, workmanship quality and customer satisfaction metrics
  • Build and manage teams including senior managers, project managers, site supervisors
  • Collaborate with design, procurement, and warehouse teams to ensure smooth project execution
  • Create, monitor, and improve SOPs to drive operational efficiency and scale delivery capacity
  • Work closely with leadership on process excellence, cost optimization and customer success initiatives

Key Requirements

  • 8–12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors
  • People with experience in leadership role in operations in Startups can also apply
  • Proven experience in scaling and managing large field teams and vendor networks
  • Process-driven with strong analytical and problem-solving skills
  • Hands-on approach with an ability to work in fast-paced, execution-heavy environments
  • Excellent communication and client-handling abilities

Educational Qualification

  • Graduate in Engineering / Architecture / Interior Design (preferred)
  • MBA or relevant management certification is a plus

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