Current jobs related to Workforce Management Analyst - Gurugram - Aptino, Inc.

  • Workforce Management Specialist

    3 weeks ago

    gurugram, India Demographic HR Services Full time

    We are Hiring for the Workforce Management Analyst / Supervisor / Manager* Real-Time Analysts - Manager* RTA / RTM * WFM Planners (Resource Planner)* WFM Managers* WFM - Planning & Scheduling Manager* WFM - Resource Planner* WFM - Supervisor* WFM - Team LeaderExperience - Minimum 3 YearsGraduate must

  • Workforce Planning Analyst

    4 months ago

    Gurugram, India Expedia Group Full time

    Workforce Planning Analyst (Gurgaon)As a Workforce Planning Analyst, you will be responsible for handling performance of products/ queues/ channels and finding improvement opportunities using statistical data mining and visualization techniques. Your role will include collaborating with internal partners. You would work with the teams to analyze forecast...

  • Workforce Manager

    5 months ago

    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Workforce Planning Analyst

    5 months ago

    Gurugram, India Expedia Group Full time

    Senior Workforce Planning Analyst (Forecasting)Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.    We are searching for an experienced analyst to join our Traveler and Partner Service Platform...

  • Executive workforce management

    5 months ago

    Gurugram, India Wipro Full time

    Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do BAU reports Release all daily BAU reports after...

  • Supervisor Workforce Planning

    5 months ago

    Gurugram, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Supervisor Workforce Planning

    2 months ago

    Gurugram, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Supervisor Workforce Planning

    2 months ago

    Gurugram, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Workforce Capacity Planner

    1 month ago

    Gurugram, India Live Connections Full time

    Greetings from Live Connections !! Live Connections Placements Pvt. Ltd. or LiveC as we are popularly known as, is a 26+ year-old search and recruitment organization that specializes in finding and placing professionals across several sectors around the globe. We bring to the table a cumulative recruitment experience built over two decades. Follow for...

  • Business Analyst

    3 months ago

    Gurugram, India American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • IND Analyst II

    4 months ago

    Gurugram, India Aon Full time

    Job Title- IND Analyst I - HCS-Ops Solution Line- HCS‐ Human Capital Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role: No Required education and certifications critical for the role- Graduate (Except technical graduates) Required...

  • SAP Release Management Support Analyst

    2 weeks ago

    Gurugram, India Antal International Full time

    Role: SAP Release Management Support AnalystYears of Experience: 3 to 5 yearsLocation: GurugramWork Mode: HybridAbout the client:Our client is a leading global medical technology company with over a century of expertise, operating across more than 160 countries and employing a workforce of over 30,000 professionals worldwide. With a diverse product...

  • SAP Release Management Support Analyst

    2 weeks ago

    Gurugram, India Antal International Full time

    Role: SAP Release Management Support Analyst Years of Experience: 3 to 5 years Location: Gurugram Work Mode: Hybrid About the client: Our client is a leading global medical technology company with over a century of expertise, operating across more than 160 countries and employing a workforce of over 30,000 professionals worldwide. With a diverse...

  • SAP Release Management Support Analyst

    2 weeks ago

    Gurugram, India Antal International Full time

    Role: SAP Release Management Support AnalystYears of Experience: 3 to 5 yearsLocation: GurugramWork Mode: HybridAbout the client:Our client is a leading global medical technology company with over a century of expertise, operating across more than 160 countries and employing a workforce of over 30,000 professionals worldwide. With a diverse product...

  • SAP Release Management Support Analyst

    2 weeks ago

    gurugram, India Antal International Full time

    Role: SAP Release Management Support AnalystYears of Experience: 3 to 5 yearsLocation: GurugramWork Mode: HybridAbout the client:Our client is a leading global medical technology company with over a century of expertise, operating across more than 160 countries and employing a workforce of over 30,000 professionals worldwide. With a diverse product...

  • SAP Release Management Support Analyst

    2 weeks ago

    gurugram, India Antal International Full time

    Role: SAP Release Management Support Analyst Years of Experience: 3 to 5 years Location: Gurugram Work Mode: Hybrid About the client: Our client is a leading global medical technology company with over a century of expertise, operating across more than 160 countries and employing a workforce of over 30,000 professionals worldwide. With a diverse product...

  • People Team Analyst

    2 weeks ago

    Gurugram, India UnitedHealth Group Full time

    UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for...

  • MS Dynamics Implementation Specialist

    2 weeks ago

    Gurgaon/Gurugram/Bangalore/Mumbai/Hyderabad/Chennai/Pune/Kolkata, India Maven Workforce Full time

    Job Title: MS Dynamics ConsultantAbout the Role:Maven Workforce is seeking a highly skilled MS Dynamics Consultant to join our team. As a leading provider of CRM solutions, we're looking for an expert who can help us deliver transformational projects for our clients.Key Responsibilities:Minimum 4-5 years experience working on a CRM platform, preferably...

  • Workforce Staffing Coordinator

    5 months ago

    Gurugram, India ASSPL - Haryana Full time

    ** This role can be based in any of our field buildings in the region - Travel required **At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history....

  • Data Scientist Ii, Forecasting and Workforce

    4 weeks ago

    Gurugram, Haryana, India Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. **Why Join Us?** To shape the future of travel, people must come first. Guided...

Workforce Management Analyst

3 months ago

Gurugram, India Aptino, Inc. Full time

Position: Real Time Analyst (RTA)

Location: Pune, MH or Gurgaon, HR

Shift Time: US Shift


ob Summary:

As a Real Time Analyst (RTA), you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align with client KPIs, optimizing absenteeism, and managing incident follow-ups to support internal teams and partners. You will also track attendance for in-home associates.


Responsibilities:

  • Real-Time Monitoring: Oversee call service levels, handle time, service time adherence, and arrival patterns.
  • Workforce Management: Utilize workforce tools (such as IEX, Aspect, Avaya) to manage and optimize workforce productivity.
  • Incident Management: Address and follow up on incidents to ensure smooth operations and support for internal teams and partners.
  • Attendance Tracking: Monitor and manage attendance of in-home associates.
  • Reporting and Analysis: Use Excel to generate reports, create pivot tables, and analyze data. Experience with macros is a plus.
  • Communication: Interact with client managers and RTA supervisors to provide feedback, share call metrics, and deliver executive summaries.
  • Organization and Problem-Solving: Maintain high levels of organization, meet deadlines, and approach problems with effective solutions.

Qualifications:

  • Experience: Proven experience with workforce management, service levels, and handle time.
  • Technical Skills: Proficiency in workforce tools (IEX, Aspect, Avaya, etc.) and Excel (reporting, pivot tables; macros are a plus).



Thanks and Regards,

Shailendra Jha

Aptino, Inc.