ServiceNow Lead
3 days ago
About The Role
We are seeking a highly skilled ServiceNow Lead with expertise in CMDB (Configuration Management Database) and system integrations. The ideal candidate will lead end-to-end ServiceNow implementations, ensure smooth integrations with third-party tools, and guide the team toward best practices and process excellence.
Key Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions, focusing on CMDB management and tool integrations.
- Ensure CMDB accuracy, data integrity, and alignment with ITIL processes.
- Develop integration solutions between ServiceNow and various enterprise systems.
- Collaborate with stakeholders to gather requirements, define workflows, and create technical documentation.
- Provide technical leadership and mentorship to the development team.
- Conduct system testing, troubleshooting, and performance tuning.
- Stay updated with the latest ServiceNow releases, features, and industry best practices.
Required Skills & Experience
- 7+ years of experience in ServiceNow development and administration.
- Strong expertise in CMDB architecture, configuration, and maintenance.
- Hands-on experience integrating ServiceNow with third-party systems (REST, SOAP, APIs).
- Proficient in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
- Solid understanding of ITIL framework and ITSM processes.
- Experience leading a ServiceNow team or project.
- Excellent communication, analytical, and problem-solving skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS).
- Experience in Agile/Scrum delivery methodology.
- Knowledge of Discovery, Service Mapping, and Asset Management modules.
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