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Help Desk Support Engineer

4 weeks ago

Ahmedabad, Gujarat, India Bankai Infotech Full time
  • Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.
  • Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance.
  • Assist with hardware upgrades, replacements, and repairs.
    • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
  • Ensure software updates, patches, and security fixes are applied regularly.
  • Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary.
  • Respond to user support requests, resolving technical issues via phone, email, and in-person.
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  • Provide training and documentation for end users on how to use software and hardware effectively.
  • Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
  • Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
  • Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
  • Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
  • Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
  • Assist with network configuration, connectivity, and performance monitoring.
  • Install, configure, and maintain antivirus software on all endpoints.
  • Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.
  • Ensure compliance with organizational security protocols and best practices.