Senior Relationship Manager

3 months ago

delhi, India Standard Chartered Bank Full time

RESPONSIBILITIES

Maximize sales performance to achieve given revenue targets (self and branch) through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured) Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts Participate actively in branch sales planning to generate action plans for meeting targets He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure high level of customer service in the Branch. Manage difficult customer situations Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Take responsibility for general reconciliation and control activities Find ways to improve operational efficiency and control costs to meet cost budgets Be multi-skilled to handle all kinds of transactions and services in the bank Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Risk Management

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.  Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills

Role Specific Technical Competencies

Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Good Sales exposure Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented

  • Senior Relationship Manager

    4 weeks ago

    Delhi, India HDFC securities Full time

    Urgent opening for Senior Relationship Manager HDFC Securities Mumbai Location Fort, Vashi, Borivali, Andheri CTC upto 10.00L pa ( depends on experience )Experience 4 years & AboveCertification NISM 5AJob Description: 1. Advising clients on trade related query. 2. Building relationships with clients & educating them about Investments 3. Client Acquisition as...

  • Senior Relationship Manager

    3 weeks ago

    Delhi, India HDFC securities Full time

    Urgent opening for Senior Relationship Manager HDFC Securities Mumbai Location Fort, Vashi, Borivali, Andheri CTC upto 10.00L pa ( depends on experience ) Experience 4 years & Above Certification NISM 5A Job Description : 1. Advising clients on trade related query. 2. Building relationships with clients & educating them about Investments 3. Client...

  • Senior Relationship Manager

    1 month ago

    delhi, India HDFC securities Full time

    Urgent opening for Senior Relationship Manager - HDFC Securities - MumbaiLocation - Fort, Vashi, Borivali, AndheriCTC - upto 10.00L pa ( depends on experience )Experience - 4 years & AboveCertification - NISM 5AJob Description :1. Advising clients on trade related query.2. Building relationships with clients & educating them about Investments3. Client...

  • Senior Relationship Manager

    2 weeks ago

    Delhi, Delhi, India HDFC securities Full time

    Urgent opening for Senior Relationship Manager HDFC Securities Mumbai Location Fort, Vashi, Borivali, Andheri CTC upto 10.00L pa ( depends on experience )Experience 4 years & AboveCertification NISM 5AJob Description: 1. Advising clients on trade related query. 2. Building relationships with clients & educating them about Investments 3. Client Acquisition as...

  • Senior Relationship Manager

    2 weeks ago

    Delhi, Delhi, India HDFC securities Full time

    Urgent opening for Senior Relationship Manager HDFC SecuritiesMumbaiLocationFort, Vashi, Borivali, AndheriCTC upto 10.00L pa ( depends on experience )Experience - 4 years & AboveCertification NISM 5AJob Description :1. Advising clients on trade related query.2. Building relationships with clients & educating them about Investments3. Client Acquisition as...

  • Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Avani Consulting Full time

    Company DescriptionAvani Consulting is a fast-growing Recruitment Consulting company based in New Delhi. We provide end-to-end Recruitment Search and Selection services to our clients, specializing in Mid, Senior, and Top Management recruiting. Our mission is to support our clients in their regular recruitment, manpower planning, and critical hiring needs,...

  • Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Avani Consulting Full time

    Company Description Avani Consulting is a fast-growing Recruitment Consulting company based in New Delhi. We provide end-to-end Recruitment Search and Selection services to our clients, specializing in Mid, Senior, and Top Management recruiting. Our mission is to support our clients in their regular recruitment, manpower planning, and critical hiring needs,...

  • Assistant Sales Manager

    2 weeks ago

    Delhi, Delhi, India Holistic Senior Care Full time

    Job briefWe are looking for a competitive and trustworthy Assistant Sales Manager to help us build up our business activities.OverviewAssistant Sales Manager are responsible for selling senior care services at home by our caregivers. They are often regarded as the face of the company and the primary point of contact for clients.Jobs and...

  • Senior Nri Wealth Relationship Manager

    3 weeks ago

    Delhi, India NRI Nivesh Full time

    Job Title: SR. NRI Relationship Manager Wealth Location: Mumbai Experience: 5 years + in to BFSI Industry Salary Range: INR 12,00,000 p.A. to INR 15,00,000 p.A. + Incentives Job Description: A Senior NRI Wealth Relationship Manager would primarily deal with individual NRI & HNI customers and advise them on various financial products and services offered by...

  • Senior Assistant Relationship Manager-HL

    4 days ago

    Delhi, India IDFC FIRST Bank Full time

    Role/Job Title:Senior Assistant Relationship Manager-Home LoanFunction/ Department:Rural BankingJob Purpose:To deliver a high quality client service and customer retention. Enhance product sales and new client acquisition.Roles & Responsibilities:Identifying New Markets - Must work towards attracting new customers and generating leads through local...

  • Relationship Manager

    4 hours ago

    Delhi, India Jobberman Full time

    Job DescriptionJob Title:Relationship ManagerJob Summary:As a Relationship Manager, you will play a critical role in the bank’s success by managing and developing relationships with clients. Your primary responsibilities will involve growing and maintaining a profitable portfolio of banking customers, providing personalized financial advice, and ensuring a...

  • Senior Relationship Manager-Corporate Liability

    2 hours ago

    New Delhi, India IDFC FIRST Bank Full time

    Role/ Job Title:  Senior Relationship Manager-Corporate Liability Function/ Department:  Wholesale Banking - Transaction Banking-Cash Job Purpose: Senior Relationship Manager directly managing a portfolio of Corporate Liability Clients as well as have a team of 3-4 people as RM or ARM along with responsibility of team portfolio as well. Sourcing...

  • Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Jobberman Full time

    Job DescriptionJob Title:Relationship ManagerJob Summary:As a Relationship Manager, you will play a critical role in the bank's success by managing and developing relationships with clients. Your primary responsibilities will involve growing and maintaining a profitable portfolio of banking customers, providing personalized financial advice, and ensuring a...

  • Senior Assistant Relationship Manager-MEL

    3 days ago

    Delhi, India IDFC FIRST Bank Full time

    Role/ Job Title:Senior Assistant Relationship Manager-Micro Enterprise LoanFunction/ Department:Rural BankingJob Purpose:The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs...

  • Relationship Manager

    2 months ago

    delhi, India Launch India Full time

    Position Purpose:Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven ability to handle some of the most challenging and sensitive customer situations by leveraging their strong communication skills and customer empathy. In...

  • Relationship Manager-Nri

    4 days ago

    Delhi, India IDFC FIRST Bank Full time

    Job Title: Relationship Manager-NRI Function/Department: Retail Banking Job Purpose: The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition,...

  • Relationship Manager-Nri

    2 weeks ago

    Delhi, India IDFC FIRST Bank Full time

    Job Title: Relationship Manager-NRIFunction/Department: Retail BankingJob Purpose:The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing...

  • Senior Relationship Manager

    2 weeks ago

    Delhi, Delhi, India SKS Enterpprises - Human Resource Planning and Management Full time

    Position Name - Sr Relationship ManagerLocation - BangaloreExperience Range yearsSalary Range: Upto 35 LPAMandatory Requirement:Client AcquisitionWealth ManagementCorporate Clients / Institutional ClientsJob Role and Responsibilities:The RM will work as an advisor to identify and develop new opportunities to deliver advice and solutions to existing clients,...

  • Relationship Manager/Senior Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Skill Ventory Full time

    Roles and Responsibilities Building and maintaining relationships with clients and customers Understanding of Credit and to present proposal to Management for approvals Monitoring on credit risk metrics and highlighting early warning signals. Working closely with Credit and Collections team to monitor EWS. Renewal/ review of cases in timely...

  • Assistant Relationship Manager

    2 weeks ago

    Delhi, Delhi, India Skill Ventory Full time

    Roles and Responsibilities Hiring for a Leading Bank1 Coverage of Public Sector Undertakings (PSUs), Government entities, Financial Institutions, Ministries & their Schemes and Autonomous/ Regulatory Bodies across the geography2 Initiate, manage and deepen relationships at Director Finance/ ED Finance/ CXO/ Treasury level/ Senior bureaucrats in the...