Delivery Head

2 weeks ago

delhi, India Acentra Health Full time
Job Brief
The delivery Head will oversee the implementation of multiple software projects across multiple projects concurrently. This role will also be responsible for the architecture, design, and creation of solutions using Acentra products and third-party product.
Job Title: Delivery Head
Location: Chennai/Hybrid
About Acentra Health:
Acentra Health delivers a broad range of health information technology enterprise solutions and customizable products to a diverse base of state and federal agencies. We align, build, and manage innovative, high-quality, cost-effective solutions that help customers achieve their mission, enhance business performance, reduce costs, and improve the health for over 50 million Americans. With locations throughout the U.S. and in India, Acentra Health employs a world-class team of technologists, healthcare subject-matter experts and program managers, all of whom have experience with large scale mission-critical information technology implementations.
Innovation and commitment to our mission are core to our DNA. And through our shared values, we foster an environment of inclusion, empowerment, accountability, and fun
About the Job:
Delivery Head will oversee the implementation of multiple software projects across multiple projects concurrently. This role will lead design, development, and implementation (DDI), solutioning and managed services along. This role will also own the architecture, design and creation of solutions using Acentra Health’s products and third-party products available commercially in the market. Responsibility includes working with customers, functional and matrix managers, and other stakeholders to ensure that all Acentra Health projects are delivered on schedule and within budget, consistent with defined Acentra Health guidelines and processes and with client expectations. This role includes creating technical solutions for our customers, responding to RFPs/RFIs performing constant market analysis of competing products to determine and establish customer needs and requirements. Lead a team of mid-level executives and directors responsible for implementation, solutions and delivery and coordinate with product engineering, SQA and other teams to ensure the delivery and solutions requirements are met.
What you will do:
Ensure high quality deliveries for multiple products and projects concurrently as per agreed timelines and quality
Lead design, development, and implementation, Solutioning and Managed services.
Proactively monitor, track multiple projects with a focus to mitigate potential risks
Lead all program/project delivery related aspects.
Oversee, review, and implement the appropriate Governance & escalation model for all the products/programs.
Focus on the service delivery improvement initiatives along with respective delivery.
People management & stakeholder management within the organization and clients.
Build and engage strong high performing and agile teams
Client Management.
Adhere to clients- processes and metrics of performance and quality parameters
Identify opportunities for reusability across Products and Programs
Own the technical solutioning in RFPs/RFI response process.
Identify parts of solutions ready for “productization”. Support design, development, and adoption of products.
Support development and execution of product strategy.
Establish and maintain a blended iterative SDLC and Product Development methodologies to achieve consistent approach to project management.
Ensure that high standards of reliability, quality, usability, and measurement are adhered throughout each phase of implementation.
Partner with global product development to implement new product development strategies to complement existing service offerings
Partner with the global product team to build implementation guides and ensure its adherence on projects
Partner with development COE on best practices and standards. Accountable for implementation of those standards
Who you are:
Program Delivery leader with 20+ years of experience in software industry preferably from Healthcare Domain with MMIS experience, preferably large engagements.
technical knowledge and business qualification with a successful track record of hands-on-experience in IT leadership, strategic planning, program management / global delivery
with both product engineering, product development and large-scale implementations
product development experience to enable decision making on product implementation
Passionate about leading delivery excellence, DDI and solutioning
Manage Delivery excellence parameters quality, productivity, estimation, agile
Solve delivery / solutioning / product integration problems of the product
Ensure high utilization, healthy profit margins
Identify potential risks and issues in product implementation, services, and solutions
Strong leadership and interpersonal skills
Usage of appropriate tools to communicate the ideas/creative solutions
Hands-on resource management
Excellent Stakeholder relationship management
Excellent communication/presentation skills

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