Customer Support Executive
5 days ago
About the roleWe are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communication skills, quick problem-solving abilities, and a customer-first mindset. You will act as the primary point of contact and ensure high-quality support across calls, emails, and chat channels.Key roles and responsibilitiesHandle inbound and outbound customer calls with professionalism and clarity.Respond to customer queries via email and chat with accuracy and within defined SLAs.Provide product-related information, troubleshoot issues, and guide users through processes.Coordinate with internal teams (operations, tech, backend support) to resolve escalated issues.Maintain detailed and accurate records of customer interactions in the CRM/helpdesk.Follow communication scripts, support guidelines, and processes to deliver consistent service.Identify repeated issues and share feedback for process improvement.Support brands on onboarding, product usage, transaction queries, and issue resolution.Ensure high CSAT scores by delivering empathetic, clear, and solution-oriented responses.Train and mentor junior support members when required.What are we looking for?Strong verbal and written communication skills in English and Hindi.Prior experience in customer service/support (voice + non-voice).Ability to handle pressure, manage tough conversations, and provide calm resolutions.Good understanding of customer service tools (Freshdesk, Zendesk, CRM systems preferred).Multitasking ability with attention to detail and accuracy.Problem-solving attitude and willingness to learn product features quickly.Flexibility to work in rotational shifts if required.Skillsets :Excellent English & Hindi communication (spoken and written).Customer handling experience (calls, emails, chat).Ticketing system & CRM familiarity.Typing speed 35+ WPM preferred.Basic technical troubleshooting skills.Ability to analyse customer issues and provide quick resolutions.Strong interpersonal and listening skills.Other plus points:Experience in supporting SaaS or tech-based products.BPO/Contact Center background.Experience handling brand/merchant queries.Knowledge of escalation handling and RCA documentation.Exposure to omni-channel support environments.Willingness to work weekends/holidays on rotation.
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Relation Executive
2 days ago
Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearHiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...
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Customer Support Executive
1 week ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
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Customer Support Executive
4 days ago
Delhi, Delhi, India Hands Carpets Full timeAs a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...
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Customer Support Executive
2 weeks ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
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Customer Support Executive
3 weeks ago
Delhi, India MTechZilla Full timeAbout UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
3 weeks ago
Delhi, India MTechZilla Full timeAbout UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
10 hours ago
Delhi, Delhi, India Saaol Heart Center Full time**Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...
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Customer Support Executive
1 week ago
Delhi, Delhi, India BERKOWITS HAIR AND SKIN CLINIC Full time**Job Title**: Customer Support Executive - Beauty & Wellness**: **Location**: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020 **Department**: CRM **Job Summary**: We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves...
