
Executive- Incidents Management System Centre(IMSC)
4 weeks ago
Sr. Executive Incidents Management System Centre
- Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
- Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
- Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
- Providing online technical support to field engineers and Electrician
- FLM and SLM Follow up & Alert handling/ Escalation handling
- Incident Management & Logging of Complaints
- Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power
Responsibilities:
- Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM
- Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution
- Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority
- Escalate high TAT calls to internal/external stakeholders
- Handle interactions on phone as well as on mail within stipulated period
Desired Attributes:
- Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach
- Experience and Education Background: 1-3 years preferably from ATM Industry
- Any Undergraduate OR Graduate with Good Communication Skills
- Open to work in Rotational Shifts (Day / Night)
-
(16/10/2025) Senior Manager
2 days ago
Mumbai, Maharashtra, India Jio World Centre Full timeCompany Overview Envisioned by Nita M Ambani and spread over 18 5 acres in Mumbais Bandra Kurla Complex the Jio World Centre is an iconic business commerce and cultural destination A multifaceted development of its kind in India it includes the musical Fountain of Joy an upscale retail experience a multivenue cultural centre selection of cafs and fine dining...
-
Contact Centre Executive
2 weeks ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment...
-
Incident Manager
2 days ago
Mumbai, India Talentoj Full timeRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
-
Incident Manager
7 days ago
Mumbai Metropolitan Region, India NCR Atleos Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Incident ManagerPosition SummaryAs the Incident Manager, you will oversee all...
-
Critical Incident manager
4 weeks ago
Mumbai, India Lenovo Full timeGeneral Information Req # WD Career area: Services Country/Region: India State: Maharashtra City: Mumbai Date: Friday, September 5, 2025 Working time: Full-time Additional Locations: India - Mahārāshtra - Mumbai India - Mahārāshtra - Mumbai Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69...
-
Incident Manager
1 week ago
Mumbai, Maharashtra, India Artem HealthTech Private Limited Full time ₹ 7,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesIncident Response & CoordinationLead and oversee the end-to-end incident management process, ensuring adherence to SLAs and minimizing downtime.Serve as the primary point of contact and authority during high-severity or major incidents.Coordinate efforts across technical, operational, and business teams to drive rapid incident...
-
Incident manager
4 weeks ago
Navi Mumbai, India Sharekhan Full timeTransversal ownership of the IT Incident Management encompassing all the Sharekhan IT applications (including client facing, trading and back-office operations) This includes coordination with Application support team in case of an incident on one side and Management, Clients, other stakeholders on the other, also keeping track of regulatory reporting...
-
Centre Manager/Centre Head
4 weeks ago
Mumbai, India Pravaayu Healthcare Full timeAs a practitioner for an Ayurveda clinic, you will play a pivotal role in providing high-quality Ayurvedic healthcare treatment ie Medicine to patients (coming to the Ayurveda clinic) and ensuring effective outcomes. You will be located at Central Office. We will be starting with treating patients suffering from Osteoarthritis. We expect you to be...
-
Contact Centre Executive
1 week ago
Mumbai, Maharashtra, India Team Management Services Full timeThe candidate must have an Impeccable Customer Services mindset Responds to and closes tickets logged on the portal within specified TAT Assign tickets to relevant region service engineers for timely resolution Co-ordinates effectively with the India Service team on the closure of tickets or impending issues Updates on weekly MIS reports Key Skills Required...
-
Centre In-charge
1 week ago
Mumbai, India Yuva Vikas Training Centre Full timeResponsible for managing Centre operations. Enrollment of New Students, Managing Students & Faculty. Managing the Field Activities ( Mobilization, Pamphlets distribution, Key person contact. ) Tie ups with Schools, Collages & Classes. Tie ups with Hospitals & Clinics. Creating awareness in the society about our Courses in the Institutes. Schedule: -...