Executive- Incidents Management System Centre(IMSC)

4 weeks ago


Mumbai, India Writer Corporation Full time

Sr. Executive Incidents Management System Centre

  • Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
  • Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
  • Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
  • Providing online technical support to field engineers and Electrician
  • FLM and SLM Follow up & Alert handling/ Escalation handling
  • Incident Management & Logging of Complaints
  • Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power

Responsibilities:

  • Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM
  • Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution
  • Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority
  • Escalate high TAT calls to internal/external stakeholders
  • Handle interactions on phone as well as on mail within stipulated period

Desired Attributes:

  • Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach
  • Experience and Education Background: 1-3 years preferably from ATM Industry
  • Any Undergraduate OR Graduate with Good Communication Skills
  • Open to work in Rotational Shifts (Day / Night)


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