Senior Manager
1 week ago
Job Title: Senior Manager, Customer Retention & RevenueJob SummaryAs the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the strategy, execution, and analysis of all post-acquisition initiatives, and drive revenue growth across channels.Key ResponsibilitiesStrategy & Revenue Co-OwnershipCo-own revenue targets and key performance indicators (KPIs) related to customer retention, including Repeat Purchase Rate, Customer Lifetime Value (LTV), and churn reduction.Develop and champion the end-to-end customer retention strategy for GIVA, ensuring alignment across online and offline channels to create a seamless omnichannel experience.Identify and implement innovative problem-solving solutions to friction points in the customer journey that impact loyalty and repeat purchases.Team Leadership & ManagementLead, mentor, and develop a high-performing retention team, fostering a culture of data-driven decision-making, accountability, and continuous improvement.Program & Revenue ManagementLead and manage end-to-end programs focused on revenue optimization, customer retention, and operational efficiency.Collaborate with cross-functional teams (Marketing, Product, Operations, Finance) to plan, implement, and track key retail initiatives.Monitor program performance, identify risks, and ensure timely execution of deliverables.Customer Lifecycle ManagementMap, analyze, and optimize the repeat-user journey—from second purchase/visit onward—to maximize retention and lifetime value.Identify journey gaps, define experiments, and recommend improvements based on customer behavior insights.Data-Driven Decision MakingTrack and interpret core revenue and CLM metrics, including Churn Rate, Customer Lifetime Value (CLV), Repeat Purchase Rate, Frequency, and Recency.Communication & CollaborationServe as the primary liaison between the retention team and cross-functional partners (Marketing, Product, Tech, Offline Retail Operations).QualificationsBachelor’s degree in Business, Marketing, Operations, or a related field (MBA preferred).5–8 years of experience in Revenue Management, or Customer Lifecycle roles within Retail/Ecommerce/Quick-commerce.Proven experience in leading and mentoring a team of retention/marketing specialistsStrong analytical and problem-solving skills using tools such as Excel, SQL, and CRM platforms.Excellent communication, stakeholder management, and project execution skills.Ability to work in a fast-paced, data-driven environment.
-
Team Leadership
1 week ago
Delhi, India Tax Manager Full timeRole: Team Leader Industry: Financial Services Department: Sales Employment Type: Full-time, Permanent Experience Required: 7+ years (Preferably in Loans/Advances Sales Leadership) Salary - 20K to 40K Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong...
-
Key Account Manager
2 hours ago
Gurugram, New Delhi, India Antara Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionRole - Key Account Manager - Hospital SalesLocation: Gurgaon, Sector 44Organization: Antara Senior Care (Max Group)About Antara Senior CareAntara Senior Care is a part of the Max Group, a renowned name in healthcare and allied services. At Antara, we are committed to redefining senior care in India through thoughtfully designed residential...
-
Team Leadership
1 week ago
New Delhi, India Tax Manager Full timeRole: Team Leader Industry: Financial Services Department: Sales Employment Type: Full-time, Permanent Experience Required: 7+ years (Preferably in Loans/Advances Sales Leadership) Salary - 20K to 40K Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong...
-
Performance Marketing Lead
1 day ago
New Delhi, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
-
Key Account Manager
1 week ago
Delhi, Delhi, India Antara Senior Living Full time ₹ 5,00,000 - ₹ 15,00,000 per yearEmployee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...
-
Key Account Manager
2 weeks ago
Delhi, Delhi, India Antara Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per yearEmployee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...
-
City Head Operations
2 weeks ago
Delhi, India Antara Senior Care Full timeRole Title: City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit: Antara Assisted Care Services (Max Group Healthcare Company)Location: BangaloreQualification: Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience: Minimum 10 years in Hospital/Healthcare Operations with strong teamleadership & P&L management...
-
City Head Operations
1 week ago
Delhi, India Antara Senior Care Full timeRole Title:City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit:Antara Assisted Care Services (Max Group Healthcare Company)Location:BangaloreQualification:Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience:Minimum 10 years in Hospital/Healthcare Operations with strong teamleadership & P&L management...
-
Performance Marketing
1 day ago
New Delhi, India Antara Senior Care Full timeGoogle Performance Marketing Manager – Ageasy (Antara Senior Care) Location:Gurgaon. Experience:5+years Function:Performance Marketing (Google) The Role You’ll be thego-to person for everything Google Adsbuilding, managing, and scaling performance campaigns acrossSearch, Shopping, Display, and YouTube . This is abuilder’s roleideal for someone who has...
-
Senior Manager
2 weeks ago
delhi, India Doshion PolyScience Pvt Ltd Full timeCompany OverviewDoshion PolyScience Pvt Ltd is a significant vertical of the DOSHION GROUP, engaged in manufacturing ion exchange resins, pharma polymers, and membrane performance chemicals since last 50 years. With operations across India and exports to over 40 countries, Doshion is renowned for its contributions to water and wastewater treatment sectors,...
