IndiaMART - Center Manager - Client Acquisition

2 weeks ago


Indore, India IndiaMart InterMesh Ltd Full time
Roles and Responsibilities :

- Creating multiple channel sales partners for sales of paid subscription packages via tele center ,basis defined SOP's / SLA's / pricing models

- Ensuring team hiring to ensure budgeted numbers

- Maintaining regular connects to ensure overcoming day-to-day challenges

- Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)

- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity

- Responsible for evaluating Centre's performance with key metrics (attempts / talktime / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage

- Timely payout after due diligence

- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency

- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.

Key Skills :

- Hands on experience in building & handling large team (40+ Team Size)

- Build Rapport with team via consultative sales approach

- Strong listening, questioning and networking skills.

- Report management/ analysis / alignment skills(ref:updazz.com)

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