Customer Success Manager

7 days ago

Bengaluru, India Patel Family Office Full time

Job Title: Customer Success Manager

Location: Bangalore

KEY RESPONSIBILITIES

  • Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer

journey, including upcoming renewals and QBRs/EBRs.

  • Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance

the overall customer process.

  • Innovative Project Management: Strategically plan and execute new projects to identify areas for increased

product usage and adoption.

  • Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on

the latest product features.

  • Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership

team, ensuring continuous monitoring and delivering actionable insights to stakeholders.

  • Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of

renewals.

  • Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT

scores.

  • Operational Oversight: Provide operational oversight to ensure targets and KPIs are met.
  • Best Practice Sharing: Educate clients on best practices to achieve product success with Qapit

REQUIRED QUALIFICATIONS:

  • Experience: 4-5 years of overall experience with at least 4 years in a CS role, preferably in SaaS.
  • Balanced Skill Set: A combination of strategic insight, analytical capability, operational efficiency, effective

communication and collaboration skills.

  • Process Expertise: Proficiency in systematic organization and delivering high-quality customer excellence.
  • Data-Driven Approach: Expertise in applying data-oriented methods, adjusting parameters as needed and

demonstrating powerful execution abilities.

  • Stakeholder Management: Proven experience in handling various stakeholders, identifying key customers and

collaborating with multiple teams.

  • Technical Proficiency: Strong knowledge of relevant CS tools and technologies is a significant advantage.
  • Empathy and Relationship Building: A customer-centric mindset with exceptional relationship-building skills.

Job Type: Full-time

Pay: ₹1,200, ₹1,500,000.00 per year

Experience:

  • Customer Success: 4 years (Required)

Work Location: In person

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