Conversational AI Engineer

7 days ago

Delhi, India Rockstar Automations Full time

About Us

Rockstar is a US startup at the intersection of AI and Telecom, building the future of digital connectivity. We're not just reimagining telco - we're creating an entirely new category of AI-native mobile experiences.

About the Role

We're looking for a
Conversational AI Engineer
to design, build, and optimize next-gen intelligent chatbots that transform customer engagement. If you're passionate about AI/ML, natural language processing (NLP), and building human-like conversational experiences, this role is for you.

You'll lead the development of end-to-end chatbot solutions - designing workflows, integrating APIs, crafting prompts, and building tools that power seamless customer journeys across support, billing, and more.

This is a
rare opportunity to join a 0-1 journey with a seasoned team and top-tier advisors to shape the way millions interact with AI-powered systems in real time
.

What You'll Do

  • Design Conversational Flows:
    Build and optimize intelligent customer support experiences on the
    Maven AGI
    platform
  • Integrate APIs:
    Connect chatbots with CRM, billing, ticketing, and enterprise systems
  • Engineer Prompts:
    Write effective LLM-driven prompts to improve accuracy and engagement with workflow automation
  • Optimize Performance:
    Continuously monitor KPIs (deflection rate, accuracy, CSAT) and refine flows

What We're Looking For

  • 3+ years of experience in
    conversational AI / chatbot development
    (LLM-based preferred)
  • Strong background in
    API development & integration
    (REST, Webhooks)
  • Hands-on
    NodeJS
    experience for chatbot workflows
  • Familiarity with
    prompt engineering
    and working with LLMs (RAG pipelines, fine-tuning)
  • Experience with customer support platforms (Zendesk, Salesforce, Freshdesk)
  • Problem-solving, debugging, and independent delivery mindset

Why Join Us?

  • Be at the
    forefront of Conversational AI
    , shaping the next wave of intelligent customer engagement
  • Work in a
    startup-style environment
    with ownership and freedom to innovate
  • Work with
    seasoned operators who have built unicorns
    before
  • Collaborate with
    AI-first teams
    where ideas move fast and execution matters

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