OCI Service Reliability Engineer

2 weeks ago

Bengaluru, India Version 1 Full time
OCI Service Reliability EngineerBengaluru, IndiaFull-time

Company Descriptio

nVersion 1 is a Technology Services company that delivers impactful change to help our customers navigate the rapidly changing digital-first world. We recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next five years. We have been a Best Workplace in Ireland (GPTW 1st place) for 12 years, 5 in the UK (GPTW 5th place), and 1 in India (GPTW 1st place).We work hard to ensure we understand what our customers need from their technology solutions and then deliver. We are an award-winning company that provides world-class customer service; we think big and hire great people.We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all levels.No 1 Best place to work in Ireland #GPTW20235th Best Large Workplace in the UK #GPTW2023No 1 Best place to work in India #GPTW202310th place in Glassdoor's Top 50 UK companiesUK & Ireland’s premier Oracle, Microsoft & AWS partnerMarket leader in Oracle ERP and Cloud ApplicationsConsulting, implementation, and support services3000 strong,€255m/ £220m revenue businessWe are an award-winning company that provides world-class customer service; we think big and we hire great people. Version 1 is more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft, and AWS technologies.We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence , and Drive.Invest in us and we’ll invest in you; if you are driven, committed, and up for a challenge, we want to meet yo

u.Job Descript

ionDuties & ResponsibilitiesWill be the Subject Matter Expert (SME) supporting our customers running their platforms onOCI.Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.Will be the OCI technical lead on the 3rd-level support team.Working hours will be Irish/UK business hours.Support multiple clients across multiple technologies.Mentoring of junior team members.Consult with customers across a cross-team environment.Documentation and development of designs, processes, and procedures.Work within a structured ITIL / ISO20000 IT Service Management environment.Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions.Excellent presentation and reporting skills arising from customer-facing and on-site experience.Very strong verbal, presentation, and interpersonal skills are required.Escalation point for major incidents/investigations.Experience Required5+ years working in IT, with proven experience in a support role.3+ years’ experience working directly onOCI.Strong, first-hand experience in designing, building, and supporting cloud solutions.Interpreting, understanding, and solving complex technical problems/incidents.Ability to influence internal teams and customers.Consultancy/project delivery experience with client-facing background.Strong experience across multi-server, stand-alone, and clustered solutions.Excellent troubleshooting skills are required.Technical Sk

illsExperience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (ExaCS).Experience working with OCI networking & FastConnect.Experience in debugging network routing and network security group issues withinOCI.Experience in user management and IAM policies withOCI.Proven experience working with containerization. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerization technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using Terraform. This includes all network components and IaaS PaaS components.Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.Desirable skillsAble to configure Linux environments using Ansible, a candidate without this skill will still be considered but this would be advantageous.Database - Experience with Oracle databases is advantageous. Basic experience such as TNS connections to Oracle database, and how to work with database links.Experience working with autonomous databases would be advantageous.Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirem

ent.

Qualific

ationsRequired Qualifications/Certifications:Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).Desirable Qualifications/Certifications:Any Professional OCI certification would be highly desirable , e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional CertificationHashicorp Terraform AssociateLinux CertificationITIL 4 Fou

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