OCI Service Reliability Engineer

1 month ago

Bengaluru, India Version 1 Full time

OCI Service Reliability Engineer

Bengaluru, India

Full-time



Company Descriptio


n
Version 1 is a Technology Services company that delivers impactful change to help our customers navigate the rapidly changing digital-first world. We recently hired our 3000th employee, doubling in size since 2020. We plan to triple in size in the next five years. We have been a Best Workplace in Ireland (GPTW 1st place) for 12 years, 5 in the UK (GPTW 5th place), and 1 in India (GPTW 1st place

).We work hard to ensure we understand what our customers need from their technology solutions and then deliver. We are an award-winning company that provides world-class customer service; we think big and hire great peopl

e.We believe in continuously improving to make a real difference to the careers and work environment of our people. Being a Great Place to Work involves listening to our people and ensuring they are Trusted and Empowered. We are an open and transparent workplace. We have open-door management and balanced policies. Constructive feedback is encouraged and welcomed at all level

  • s.No 1 Best place to work in Ireland #GPTW2023
  • 5th Best Large Workplace in the UK #GPTW2023
  • No 1 Best place to work in India #GPTW2023
  • 10th place in Glassdoor's Top 50 UK compani
  • esUK & Ireland’s premier Oracle, Microsoft & AWS partn
  • erMarket leader in Oracle ERP and Cloud Applicatio
  • nsConsulting, implementation, and support servic
  • es3000 strong,€255m/ £220m revenue busine

ssWe are an award-winning company that provides world-class customer service; we think big and we hire great people. Version 1 is more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft, and AWS technologie

s.We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence , and Driv

e.Invest in us and we’ll invest in you; if you are driven, committed, and up for a challenge, we want to meet yo


u.
Job Descript


ion
Duties & Responsibili

  • tiesWill be the Subject Matter Expert (SME) supporting our customers running their platforms on
  • OCI.Will be handling 3rd level support, Change Requests, and small projects for our OCI custom
  • ers.Will be the OCI technical lead on the 3rd-level support t
  • eam.Working hours will be Irish/UK business ho
  • urs.Support multiple clients across multiple technolog
  • ies.Mentoring of junior team memb
  • ers.Consult with customers across a cross-team environm
  • ent.Documentation and development of designs, processes, and procedu
  • res.Work within a structured ITIL / ISO20000 IT Service Management environm
  • ent.Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement soluti
  • ons.Excellent presentation and reporting skills arising from customer-facing and on-site experie
  • nce.Very strong verbal, presentation, and interpersonal skills are requi
  • red.Escalation point for major incidents/investigati

ons.Experience Requ

  • ired5+ years working in IT, with proven experience in a support r
  • ole.3+ years’ experience working directly on
  • OCI.Strong, first-hand experience in designing, building, and supporting cloud soluti
  • ons.Interpreting, understanding, and solving complex technical problems/incide
  • nts.Ability to influence internal teams and custom
  • ers.Consultancy/project delivery experience with client-facing backgro
  • und.Strong experience across multi-server, stand-alone, and clustered soluti
  • ons.Excellent troubleshooting skills are requi

red.Technical Sk

  • illsExperience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (Exa
  • CS).Experience working with OCI networking & FastConn
  • ect.Experience in debugging network routing and network security group issues within
  • OCI.Experience in user management and IAM policies with
  • OCI.Proven experience working with containerization. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerization technologies required: Docker; Podman; OCI Container Engine for Kubernetes (O
  • KE).DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using Terraform. This includes all network components and IaaS PaaS compone
  • nts.Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be conside

red.Desirable sk

  • illsAble to configure Linux environments using Ansible, a candidate without this skill will still be considered but this would be advantage
  • ous.Database - Experience with Oracle databases is advantageous. Basic experience such as TNS connections to Oracle database, and how to work with database li
  • nks.Experience working with autonomous databases would be advantage
  • ous.Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirem



ent.

Qualific


ations
Required Qualifications/Certific

  • ations:Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-10

72-23).Desirable Qualifications/Certific

  • ations:Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certif
  • icationHashicorp Terraform As
  • sociateLinux Certif
  • icationITIL 4 Fou


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