OCI Network Engineer
4 weeks ago
The Opportunity
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation, and navigate constant change. Through a combination of strategy, expertise, and creativity, we help clients accelerate operational, digital, and cultural transformation, enabling them to own their future.
Position Summary
We're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clients' challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work...together.
Qualifications
OCI Network Support
An Oracle Cloud Infrastructure Network Support role is responsible for providing technical support and troubleshooting expertise for network-related issues within the Oracle Cloud Infrastructure (OCI) environment. They work closely with customers, internal teams, and vendors to diagnose and resolve network problems, ensuring smooth operations and optimal performance of OCI networking services.
Key Responsibilities
- Network issue resolution: Investigating and resolving network-related incidents and problems reported by customers or detected through monitoring and alerting systems.
- Customer support: Responding to customer inquiries, troubleshooting network issues, and providing timely and effective resolutions.
- Incident and problem management: Managing network-related incidents and problems in accordance with established frameworks and SLA commitments.
- Network documentation and knowledge base: Creating and maintaining network-related documentation, including troubleshooting guides, best practices, and knowledge base articles.
- Collaboration and coordination: Collaborating with internal teams, such as network engineers, system administrators, and security teams, to analyze and resolve complex network issues.
- Network monitoring and optimization: Utilizing network monitoring tools and systems to proactively identify potential issues, monitor network performance, and optimize network configurations.
- Change management: Assisting in the planning and execution of network changes and updates.
- Continuous improvement: Staying up to date with emerging network technologies, best practices, and OCI product updates.
Requirements
To succeed in this role, an OCI Network Support professional should have a strong working knowledge of networking concepts, protocols, and technologies. They should be proficient in troubleshooting network connectivity, routing, security, and performance issues. Strong analytical and problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced, customer-focused environment are crucial. Obtaining relevant certifications like the Oracle Certified Professional - Oracle Cloud Infrastructure Network Engineer is advantageous.
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