Senior Executive

7 days ago

Chennai, India Zebronics Full time

Overview

We are looking for a dynamic and detail-oriented Senior Executive / Manager E-commerce Operations to join our growing E-commerce team.

Required Skills

E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination

Detailed Description

Job Summary:

We are seeking a highly driven and detail-oriented Senior Executive / Manager E-commerce Operations to join our fast-growing team at Zebronics. The ideal candidate will be responsible for handling the day-to-day operations across various e-commerce and quick commerce platforms. This includes order processing, inventory coordination, returns, and ensuring seamless backend execution to support our online sales.

Key Responsibilities:

  • Manage end-to-end order processing for online marketplaces (Amazon, Flipkart, Zepto, Blinkit, etc.)
  • Coordinate with internal warehouse and logistics teams for timely dispatches
  • Monitor and update product listings, stock availability, pricing, and offers
  • Resolve operational issues such as order delays, return disputes, and escalations
  • Maintain accurate reporting for returns, sales performance, and stock reconciliation
  • Collaborate with marketplace account managers and internal stakeholders
  • Drive process improvement and operational efficiency
  • Ensure adherence to platform SLAs and compliance standards

Key Skills Required:

E-commerce operations, Order management, Marketplace coordination, Inventory management, Listing management, Pricing control, Return and refund handling, Dispatch coordination, Data analysis, Excel proficiency, Vendor communication, Logistics coordination, SLA management, Problem-solving, Team coordination, Quick commerce platforms, Hindi communication, Attention to detail, Process improvement, Platform compliance

Requirements:

  • Bachelor's degree or above (preferred in Business, Supply Chain, or related field)
  • 4 to 6 years of experience in e-commerce or supply chain operations
  • Strong working knowledge of e-commerce platforms (Amazon, Flipkart, Blinkit, Zepto, etc.)
  • Excellent communication and coordination skills
  • Proficiency in MS Excel and reporting tools
  • Fluency in Hindi is mandatory
  • Female candidates are preferred .

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