
Service Kolkata
4 weeks ago
Key Result Areas: -
-Generation of Service Business
Customer Satisfaction
Reduction of Warranty Cost
Training customers
operators & Dealer technicians
Job Description: -
The incumbent would be responsible for the following:
•
-Generation of Service Business
Supporting the service business by generation of sales of genuine spares
Working as per contracts GMC / PMC / CMC schedules
Installing, troubleshooting & repairing Material Handling equipment.
- Customer Satisfaction
Visiting the customers for attending to technical jobs viz., repairs, refurbishing etc.
Ensuring customer satisfaction by fast response and quick service (minimum lead time) for long-term relationships.
- Reduction of Warranty Cost
- Salvaging thespare parts, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation
•
- Training customers & operators & Dealer technicians
1.Providing training to customers operators about upkeepment, maintenance and safety of the equipment purchased by the customers
Educating and recommending to the customers on new products of the division
Providing remote technical assistance to dealer technicians on need basis Note: The incumbent-
Would be required to travel extensively as per job requirement
Should possess a valid two-wheeler driving license
REQUISITE QUALIFICATION
Essential: Diploma in Engineering / ITI + NCTVT/ITI
Preferred: Hands on Experience of maintenance of Battery-operated material handling equipment
REQUISITE WORK EXPERIENCE
Essential: 2 years of relevant work experience for Diploma in Engineering OR 6 years of relevant work experience for ITI with NCTVT OR 8 years of relevant work experience for ITI
Preferred: Technicians in repairs and maintenance of Material Handling Equipment
SPECIAL SKILLS REQUIRED
Essential:
- Technical Knowledge
Communication Skills
Knowledge of the products of the Division
-
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