Service Kolkata

4 weeks ago


Kolkata, India Godrej & Boyce (G&B) Full time

Key Result Areas: -

-Generation of Service Business

  • Customer Satisfaction

  • Reduction of Warranty Cost

  • Training customers

  • operators & Dealer technicians

Job Description: -

The incumbent would be responsible for the following:

-Generation of Service Business

  1. Supporting the service business by generation of sales of genuine spares

  2. Working as per contracts GMC / PMC / CMC schedules

  3. Installing, troubleshooting & repairing Material Handling equipment.

- Customer Satisfaction

  1. Visiting the customers for attending to technical jobs viz., repairs, refurbishing etc.

  2. Ensuring customer satisfaction by fast response and quick service (minimum lead time) for long-term relationships.

- Reduction of Warranty Cost

  1. Salvaging thespare parts, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation

- Training customers & operators & Dealer technicians

1.Providing training to customers operators about upkeepment, maintenance and safety of the equipment purchased by the customers

  1. Educating and recommending to the customers on new products of the division

  2. Providing remote technical assistance to dealer technicians on need basis Note: The incumbent-

  3. Would be required to travel extensively as per job requirement

  4. Should possess a valid two-wheeler driving license

REQUISITE QUALIFICATION

Essential: Diploma in Engineering / ITI + NCTVT/ITI

Preferred: Hands on Experience of maintenance of Battery-operated material handling equipment

REQUISITE WORK EXPERIENCE

Essential: 2 years of relevant work experience for Diploma in Engineering OR 6 years of relevant work experience for ITI with NCTVT OR 8 years of relevant work experience for ITI

Preferred: Technicians in repairs and maintenance of Material Handling Equipment

SPECIAL SKILLS REQUIRED

Essential:

- Technical Knowledge

  • Communication Skills

  • Knowledge of the products of the Division



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