Mc- L3-service- Kolkata

4 days ago

Kolkata, India Bajaj Auto Full time

**Experience**: 3 - 8 Years

**Location**: Kolkata ROWest Bengal

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BU - MC Department ( Service - MC )**

**L3 - Service**

**Job Location**

**Regional Office**

**BU / Dept**

**MC BU**

**Level / Grade**

**L3**

**Job Role/ Function**

**Service**

**Designation**

**Area Service Manager**

**1**

**Educational Qualification**

**Necessary**:
**B. E.**

**Premium college with a very good academic record**

**Optional**:
**MBA**

**2**

**Age**

**Minimum**:
**Maximum**:
**33 YRS**

**3**

**Experience**

**Minimum**:
**3**

**Maximum**:
**8**

**Industry Specifications**:
**OEM Automotive**

**Preferred Exposure**:
**ASM - Service**

**4**

**Reporting**

**Report to (Designation)**

**No. of Reportees**

**Direct Reporting**

**RM - Service**

**Individual Contributor**

**Indirect Reporting (if any)**

**NA**

**NA**

**5**

**Responsibilities**:

- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.

**6**

**Competency Requirements**

**Technical/ Functional**:
**Dealership Management, Product Knowledge, Market Knowledge, Network development, Basics of Finance**

**Behavioral**:
**Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus**

**7**

**Interface**

**Internal**

**External**

**Direct Interface**

**Sales, Marketing, Spares, Network**

**Dealers**

**Development, Central Quality Assurance**

**Indirect Interface**

**-**

**-**

**8**

**Any other specific requirements

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