Mc- L3-service- Kolkata

2 weeks ago

Kolkata, India Bajaj Auto Full time

**Experience**: 3 - 8 Years

**Location**: Kolkata ROWest Bengal

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BU - MC Department ( Service - MC )**

**L3 - Service**

**Job Location**

**Regional Office**

**BU / Dept**

**MC BU**

**Level / Grade**

**L3**

**Job Role/ Function**

**Service**

**Designation**

**Area Service Manager**

**1**

**Educational Qualification**

**Necessary**:
**B. E.**

**Premium college with a very good academic record**

**Optional**:
**MBA**

**2**

**Age**

**Minimum**:
**Maximum**:
**33 YRS**

**3**

**Experience**

**Minimum**:
**3**

**Maximum**:
**8**

**Industry Specifications**:
**OEM Automotive**

**Preferred Exposure**:
**ASM - Service**

**4**

**Reporting**

**Report to (Designation)**

**No. of Reportees**

**Direct Reporting**

**RM - Service**

**Individual Contributor**

**Indirect Reporting (if any)**

**NA**

**NA**

**5**

**Responsibilities**:

- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.

**6**

**Competency Requirements**

**Technical/ Functional**:
**Dealership Management, Product Knowledge, Market Knowledge, Network development, Basics of Finance**

**Behavioral**:
**Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus**

**7**

**Interface**

**Internal**

**External**

**Direct Interface**

**Sales, Marketing, Spares, Network**

**Dealers**

**Development, Central Quality Assurance**

**Indirect Interface**

**-**

**-**

**8**

**Any other specific requirements

  • M&c Services

    1 week ago

    Kolkata, West Bengal, India Capgemini Full time

    **Job Description**: **MC Delivery Professional is playing a key role in the delivery of creative brandcompliant and costeffective solutionsdeliverables and as such proactively supporting MC teams across the company. Shehe oversees the communication and connection across various teams and relevant stakeholders. Is an advocate of best practices and...

  • Customer Service Executive @Kolkata

    2 weeks ago

    Kolkata, West Bengal, India Shining Stars Institution & travels Full time ₹ 18,000 - ₹ 25,000 per year

    HELLO JOB SEEKERSGREETINGS FROM SHININGSTARSANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLYIMMEDIATE JOINERS ONLYAre you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOUPROFILE- CUSTOMER SERVICEPROCESS- VOICE...

  • Security Implementation Engineer

    7 days ago

    Kolkata, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...

  • L4 - Mc Dms - Wb - Midnapur- Bacl

    11 hours ago

    Kolkata, West Bengal, India Bajaj Auto Full time

    **Experience**: 2 - 8 Years **Location**: Kolkata RO (BACL)West Bengal **Nature of Job**: After-Sales **Job role**: Collection [BACL] - LEVEL: L4 - DEPARTMENT: MC DMS - DESIGNATION: OFFICER - RESPONSIBLE FOR: ALLOCATION OF PORTFOLIO TO VENDOR - LOCATION: CITY - EXPERIENCE: MINIMUM 2 YEARS OF EXPERIENCE, PREFERABLY IN FINANCIAL SERVICES/BANKING/FMCG/NBFC -...

  • Customer Service Advisor

    1 week ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Educational Consultant

    2 weeks ago

    Kolkata, India IIFD Kolkata Full time

    Company DescriptionIIFD - Indian Institute of Fashion & Design, Kolkata, is a reputed institute that offers various degree and diploma courses in fashion design, interior design, and textile design. The institute helps students secure jobs in related industries and succeed in their careers. IIFD is known for its perfect blend of design education and...

  • service manager- Autompbile industry-Kolkata

    6 days ago

    Kolkata, India Seven Consultancy Full time

    JOB DETAILS Manage the service operations of Honda 2 wheelers workshop including managing staff, following system, achieving targets, interaction with company officials, solving customer issues etc. We require candidates from Outside Kolkata or Outside West Bengal who are willing to relocate. Accommodation assistance and relocation assistance will be...

  • Educational Consultant

    2 weeks ago

    Kolkata, India IIFD Kolkata Full time

    Company DescriptionIIFD - Indian Institute of Fashion & Design, Kolkata, is a reputed institute that offers various degree and diploma courses in fashion design, interior design, and textile design. The institute helps students secure jobs in related industries and succeed in their careers. IIFD is known for its perfect blend of design education and...

  • Educational Consultant

    2 weeks ago

    Kolkata, India IIFD Kolkata Full time

    Company Description IIFD - Indian Institute of Fashion & Design, Kolkata, is a reputed institute that offers various degree and diploma courses in fashion design, interior design, and textile design. The institute helps students secure jobs in related industries and succeed in their careers. IIFD is known for its perfect blend of design education and...

  • Apply Now: Educational Consultant

    2 weeks ago

    Kolkata, India IIFD Kolkata Full time

    Company Description IIFD - Indian Institute of Fashion & Design, Kolkata, is a reputed institute that offers various degree and diploma courses in fashion design, interior design, and textile design. The institute helps students secure jobs in related industries and succeed in their careers. IIFD is known for its perfect blend of design education and...