Salesforce Technical Delivery Manager

1 day ago

NCR, India Mirketa Software Full time

Technical & Delivery Manager Salesforce

Experience Years

Department: Salesforce COE / Technology
Reports To: Director of Engineering / Head of Delivery

Job Summary:

We are seeking a Salesforce Technical & Delivery Manager with 10–14 years of experience to lead the design, development, and end-to-end delivery ownership of enterprise-grade Salesforce projects. This dual-role position requires a deep technical background in Salesforce (Sales, Service, Experience, and Health Cloud), hands-on architecture and coding experience, and a proven track record in project delivery, stakeholder management, and team leadership.

You will act as a technical leader, project owner, and delivery point-of-contact, ensuring that all Salesforce implementations meet functional, technical, quality, and timeline expectations.

Key Responsibilities:

Technical Leadership:

  • Architect scalable Salesforce solutions using Sales, Service, Experience (Community), and Health Cloud.
  • Define and review system designs, solution architecture, data models, and integration patterns.
  • Lead technical design and code reviews, ensuring adherence to Salesforce best practices, security, and coding standards.
  • Build and maintain frameworks for asynchronous processing, governor limits handling, and component reusability.
  • Guide teams in using Apex, LWC, Flows, Platform Events, and Salesforce DX.

Delivery Management:

  • Own project delivery for Salesforce implementations – from planning to deployment and hypercare.
  • Collaborate with Product Owners, Business Analysts, and QA to ensure timely delivery, scope adherence, and risk management.
  • Drive resource planning, effort estimation, milestone tracking, and status reporting.
  • Serve as the single point of contact for internal stakeholders and external clients for all delivery-related matters.
  • Conduct sprint reviews, retrospectives, and steering committee meetings with C-level stakeholders.

Integration & Ecosystem Leadership:

  • Design and oversee integration with external systems like EHRs (Epic/Cerner), Claim.MD, Google Calendar, SFTP, and third-party APIs.
  • Ensure robust, secure, and scalable integrations using REST/SOAP, Named Credentials, MuleSoft, or custom middleware.

Team Leadership & Governance:

  • Lead and mentor cross-functional teams of Salesforce developers, admins, and architects.
  • Enforce DevOps, CI/CD pipelines, and source control practices across delivery teams.
  • Implement quality gates, performance benchmarks, and release governance.

Must-Have Qualifications:

  • 10–14 years of IT experience with 8+ years on the Salesforce platform.
  • Strong delivery management experience across end-to-end enterprise Salesforce projects.

  • Hands-on expertise in:

  • Sales Cloud, Service Cloud, Experience Cloud, Health Cloud

  • Apex, LWC, Flows, Platform Events

  • Integration via REST, SOAP, and external APIs

  • Strong in system architecture, design patterns, data modeling, and application security.

  • Experience managing multi-vendor teams, onshore-offshore delivery models, and agile/scrum delivery.
  • Solid understanding of Health Cloud data model, HIPAA compliance, and PHI/PII protection strategies.

Soft Skills:

  • Exceptional stakeholder communication and cross-team collaboration skills.
  • Proven ability to deliver multiple projects simultaneously under pressure.
  • Strong team building and mentorship mindset with a passion for technology excellence.

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