
Salesforce Technical Delivery Manager
7 days ago
Technical & Delivery Manager Salesforce
Experience Years
Department: Salesforce COE / Technology
Reports To: Director of Engineering / Head of Delivery
Job Summary:
We are seeking a Salesforce Technical & Delivery Manager with 10–14 years of experience to lead the design, development, and end-to-end delivery ownership of enterprise-grade Salesforce projects. This dual-role position requires a deep technical background in Salesforce (Sales, Service, Experience, and Health Cloud), hands-on architecture and coding experience, and a proven track record in project delivery, stakeholder management, and team leadership.
You will act as a technical leader, project owner, and delivery point-of-contact, ensuring that all Salesforce implementations meet functional, technical, quality, and timeline expectations.
Key Responsibilities:
Technical Leadership:
- Architect scalable Salesforce solutions using Sales, Service, Experience (Community), and Health Cloud.
- Define and review system designs, solution architecture, data models, and integration patterns.
- Lead technical design and code reviews, ensuring adherence to Salesforce best practices, security, and coding standards.
- Build and maintain frameworks for asynchronous processing, governor limits handling, and component reusability.
- Guide teams in using Apex, LWC, Flows, Platform Events, and Salesforce DX.
Delivery Management:
- Own project delivery for Salesforce implementations – from planning to deployment and hypercare.
- Collaborate with Product Owners, Business Analysts, and QA to ensure timely delivery, scope adherence, and risk management.
- Drive resource planning, effort estimation, milestone tracking, and status reporting.
- Serve as the single point of contact for internal stakeholders and external clients for all delivery-related matters.
- Conduct sprint reviews, retrospectives, and steering committee meetings with C-level stakeholders.
Integration & Ecosystem Leadership:
- Design and oversee integration with external systems like EHRs (Epic/Cerner), Claim.MD, Google Calendar, SFTP, and third-party APIs.
- Ensure robust, secure, and scalable integrations using REST/SOAP, Named Credentials, MuleSoft, or custom middleware.
Team Leadership & Governance:
- Lead and mentor cross-functional teams of Salesforce developers, admins, and architects.
- Enforce DevOps, CI/CD pipelines, and source control practices across delivery teams.
- Implement quality gates, performance benchmarks, and release governance.
Must-Have Qualifications:
- 10–14 years of IT experience with 8+ years on the Salesforce platform.
- Strong delivery management experience across end-to-end enterprise Salesforce projects.
Hands-on expertise in:
Sales Cloud, Service Cloud, Experience Cloud, Health Cloud
- Apex, LWC, Flows, Platform Events
Integration via REST, SOAP, and external APIs
Strong in system architecture, design patterns, data modeling, and application security.
- Experience managing multi-vendor teams, onshore-offshore delivery models, and agile/scrum delivery.
- Solid understanding of Health Cloud data model, HIPAA compliance, and PHI/PII protection strategies.
Soft Skills:
- Exceptional stakeholder communication and cross-team collaboration skills.
- Proven ability to deliver multiple projects simultaneously under pressure.
- Strong team building and mentorship mindset with a passion for technology excellence.
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