Field Service Engineer

3 days ago

Angul, India Water Technologies Full time

Job DescriptionEssential Responsibilities⬥ Understanding the client’s concerns, challenges and delivering solution to addressthose concerns.⬥ connect the internal team with customer and provide the right solution to customer⬥ Delivers values to customer not merely service. Defines ROI model to customer⬥ Looking for new and innovative opportunities to promote Veolia WTS and involvesthe sales team to grow business.⬥ Regular visits to the assigned customer and maintain relationship with all stakeholder⬥ Responsible to ensure timely dispatch/execution of customer orders, providingcustomer support and service after sales.⬥ Generating daily and monthly report with trend charts, discuss with customer andmake an action plan. Submit MOM after every meeting⬥ Take action on the agreed points with customer by involving internal deptt on priority⬥ Maintain inventory at site, records chemical consumption and gets acknowledgementfrom customer. Submit all bills in time to customer and follow up for payment.⬥ Develop 9 standard service model and execute the service with high standards.⬥ Arrange technical training for customer and build organization rapport at senior level.⬥ Responsible to handle service team and instruct them to execute the ordertechnically well. ⬥ Maintains all records relates to EHS, payment, despatches and customercommunications⬥ Maintain all company asset in healthy condition and raise request for the requirement⬥ Follow organization well defines service attributes without fail⬥ Work on value generation plan with customer⬥ Own service excellence QualificationsBE/B. Tech (Chem) or Science graduate from an accredited university or college● Minimum of 2 year of experience in Service Origination Additional Information As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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