Service Advisor

**Customer Interaction**: Greet customers as they arrive and assess their service needs. Provide information about services, repairs, and maintenance options.
- **Service Coordination**: Schedule appointments and manage service timelines, ensuring that customer expectations are met regarding service completion.
- **Estimates and Quotes**: Prepare and present detailed estimates for services and repairs, including parts and labor costs.
- **Problem Diagnosis**: Listen to customer concerns and communicate these to technicians, helping to clarify and prioritize issues.
- **Follow-Up**: Keep customers informed about the status of their vehicle/service, including any changes to the initial estimate or timeline.
- **Customer Education**: Educate customers on recommended services and maintenance to help them understand their vehicle’s needs.
- **Documentation**: Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
- **Conflict Resolution**: Address customer complaints or issues promptly and professionally, striving to ensure customer satisfaction.
- **Sales Support**: Promote service specials and upsell additional services or products that may benefit the customer.

**Skills**:

- **Communication**: Strong verbal and written communication skills to interact effectively with customers and team members.
- **Customer Service Orientation**: A friendly and approachable demeanor with a focus on providing excellent customer service.
- **Technical Knowledge**: A basic understanding of automotive systems and repairs is often beneficial.
- **Organizational Skills**: Ability to manage multiple tasks, appointments, and customer inquiries efficiently.
- **Problem-Solving**: Strong analytical skills to address customer concerns and provide effective solutions.
- **Sales Skills**: Ability to promote services and products effectively while maintaining customer trust.

Qualifications:

- **Education**: A high school diploma or equivalent is typically required; some positions may prefer or require post-secondary education in automotive technology or business.
- **Experience**: Previous experience in customer service or a related field is often preferred. Experience in the automotive industry can be a significant advantage.

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person