Front Office Manager

1 month ago


india Corissia Hotels & Resort Full time

Ως Front Office Manager καλείστε να αναλάβετε την διαχείριση και τον συντονισμό της υποδοχής μας καθώς και όλες τις διαδικασίες ομαλής λειτουργίας της. Θα είστε, λόγω της καθημερινής τριβής με μεγάλο αριθμό επισκεπτών, ένα εξαιρετικά σημαντικό στέλεχος της εταιρείας μας και θα εξασφαλίζετε την ευχάριστη υποδοχή και διαμονή των επισκεπτών. Ο συνδυασμός ευχάριστης προσωπικότητας, συνέπειας και δυναμικής επαγγελματικής στάσης θεωρούνται απαραίτητα για να επιβλέπετε και να καθοδηγείτε την ομάδα μας.

Αρμοδιότητες

Διαρκής εκπαίδευση, επίβλεψη και υποστήριξη στο προσωπικό, συμπεριλαμβανομένων των υπαλλήλων υποδοχής και των groom. Σύνθεση μηνιαίων προγραμμάτων εργασίας. Διαφύλαξη της έγκαιρης και ακριβούς εξυπηρέτησης των επισκεπτών μας. Επαγγελματικός χειρισμός πιθανών παραπόνων και ειδικών αιτημάτων των πελατών. Έλεγχος επαρκειας εντύπων, γραφικής ύλης και υλικών. Έλεγχος εφαρμογής των πολιτικών και των απαιτήσεων της εταιρείας.

Απαραίτητα προσόντα

Άριστη γνώση του τομέα εξυπηρέτησης πελατών, της διαχείρισης γραφείου και των βασικών διαδικασιών λογιστικής. Άριστη γνώση εργασίας με διάφορα προγράμματα λογισμικού υπολογιστών (MS Office, λογισμικού διαχείρισης ξενοδοχείου, POS κ.α.). Άριστη γνώση της αγγλικής και της γερμανικής γλώσσας (γραπτά και προφορικά). Επινοητικότητα στη διαχείριση έκτακτων περιστατικών και παροχή λύσεων. Καλές οργανωτικές δεξιότητες, ομαδικό πνεύμα, ικανότητα εργασίας με ταχύτητα και ακρίβεια. Εξαιρετικές δεξιότητες επικοινωνίας και διαπροσωπικών σχέσεων. Ευελιξία εργασίας σε διάφορες βάρδιες και ώρες. Η προϋπηρεσία σε αντίστοιχη θέση σε ξενοδοχεία 4* ή 5* θα εκτιμηθεί.

Προσφέρουμε

Επαγγελματικό και ευχάριστο περιβάλλον εργασίας Δυνατότητες εξέλιξης μέσω συνεχούς εκπαίδευσης (on the job training) Ικανοποιητικό πακέτο αποδοχών με πλήρη ασφάλιση Δωρεάν διατροφή στο εστιατόριο της μονάδας Ενδεχομένως δωρεάν διαμονή πολύ κοντά στη μονάδα


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