Rooms Division Manager: Resort

1 week ago

Bengaluru, India QTONET PRIVATE LIMITED Full time

Job Summary:

We are looking for an experienced and service-driven Rooms Division Manager to oversee all front-of-house and housekeeping operations at our resort. The ideal candidate will have hands-on experience with IDS PMS (Property Management System) and a solid understanding of guest services, housekeeping standards, and overall room operations in a resort environment.

Key Responsibilities:1. Operations Management

  • Supervise and coordinate the activities of Front Office, Housekeeping, Reservations, Concierge, and Bell Desk.
  • Ensure smooth daily operations across the Rooms Division.
  • Maintain a strong presence in guest areas to ensure service excellence.
  • Ensure high standards of cleanliness, maintenance, and presentation throughout guest rooms and public areas.

2. IDS PMS Management

  • Utilize IDS to manage reservations, check-ins, billing, and guest profiles.
  • Train and supervise staff on efficient use of the IDS system.
  • Monitor system-generated reports to analyze occupancy, ADR, RevPAR, and other KPIs.

3. Team Leadership & Training

  • Lead, mentor, and train front office and housekeeping teams.
  • Conduct regular briefings, performance reviews, and skills development programs.
  • Maintain proper staffing levels based on occupancy and business needs.

4. Guest Experience

  • Ensure a seamless guest experience from pre-arrival to departure.
  • Resolve guest complaints and service recovery promptly and professionally.
  • Monitor guest feedback and implement service improvement plans.

5. Financial & Administrative

  • Prepare and manage department budgets and cost controls.
  • Monitor payroll, labor costs, inventory, and procurement for rooms division.
  • Collaborate with revenue management to optimize room inventory and pricing strategies.

Required Qualifications:

  • Bachelor's degree or diploma in Hotel Management or related field.
  • Minimum 5 years of experience in front office/rooms division, with at least 2 years in a managerial role.
  • Proficient in IDS PMS and MS Office.
  • Strong leadership, communication, and problem-solving skills.
  • Thorough knowledge of guest service principles and housekeeping operations.

Preferred Attributes:

  • Prior experience in a resort or luxury hospitality environment.
  • Certification in hospitality software or operations (IDS).
  • Multilingual abilities are an advantage.
  • Strong attention to detail and commitment to service excellence.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per year

Benefits:

  • Food provided

Work Location: In person

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