Customer Support Executive

2 days ago

Noida, India AVA International Pvt. Ltd Full time

We are seeking a Customer Support Executive who will serve as the first point of contact for our customers. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a customer-first attitude.

Key Responsibilities

  • Handle inbound and outbound customer queries via calls, emails, and chat.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints in a professional and timely manner.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain customer interaction records and ensure data accuracy in CRM systems.
  • Follow up with customers to ensure resolution and satisfaction.
  • Collaborate with internal teams (sales, logistics, technical) to enhance the customer experience.

Requirements

  • Bachelors degree (preferred, not mandatory).
  • 0–3 years of experience in customer support or a similar role.
  • Strong verbal and written communication skills.
  • Proficiency in MS Office and CRM tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • A customer-oriented and empathetic approach.

What We Offer

  • Competitive salary and performance incentives.
  • Opportunity to grow within a fast-paced international environment.
  • Supportive team culture and training programs.

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