Customer Relationship Manager

2 weeks ago

goa, India Samyojak Consultancy Services Full time

JobOverview

We are seeking anexperienced Client Relationship Manager for the Real Estatedivision of the Company specialising in Premium Luxury villas. TheClient Relationship Manager Real Estate will be responsible formanaging and maintaining relationships with clients vendors andcontractors ensuring client satisfaction and supporting salesefforts.

JobResponsibilities:

Clientrelationship management: Managing all post agreement ofsale commitments and requests to lifetime of client at the villa/apartment.

  • Expectation management:The CRM takes handover of a client from sales. The CRM is to ensurethat the companies deliverables are always understood by the clientand a realistic expectation is set between the company and theclient.
  • Is vigilant of all paperworkunderstanding the legalities processes and being very familiar withLegal documentation of Real Estate homes.
  • Relationship Management: Build Company brandthrough personal representation and creating clientexperiences.
  • Experience: Proactively update theclient on project status. Assertively communicatesnegative/difficult situation to ensure that the company is alwaysin good light. Communicate important milestones any regulations orchanges impacting the developed property managing fees regardingmaintenance utility bills etc.
  • Collections:The CRM is to preside over the collections opportunities as well asactual timely and regular collections.
  • Bookkeeping and information management: TheCRM is able ensure that the information is securely and orderlystored with neat filing system.
  • Coordinateclosely with the Project team in bringing any client requests formodifications additions to villa before any commitment toclient.

Client Home &Facility Management: Caring for the physical property of theclient

  • Maintenance andupkeep: CRM will be the mediator between Property managers and themaintenance management team. The CRM will also be responsible toensure clear comminution and documentation of every service requestamongst all task owners.
  • Builds and maintainsschedules and systems checking maintenance services supervisingrepairs timely escalations to project maintenance teams.
  • Creates processes to escalate any concerns forhomes delivered owning the resolution till end.
  • Reviews maintenance contracts following upwith accounts and clients for renewals.
  • Worksclosely with Project teams coordinating with them for sitemaintenance.
  • Secures property by checking& maintaining security devices connect with localsecurity/patrol service; establishing and enforcing precautionarypolicies and procedures; responding toemergencies.
  • Maintain thorough the housekeepingteams the gardens and landscape cleanliness in and around property.
  • Have strong relationship with localauthorities and neighbours to ensure communal and cordial livingfor clients as well as guests/tenants.
  • Maintain maintenance expenditure forthe sites communicating with accounts & clients as needed.

Liaison with localauthorities clients business teams

  • Build maintain strong andcordial relationships with local governing authorities officialsetc
  • Is the Single point of contact for thebusiness and clients
  • Will coordinate thepaperwork end to end within all functions of the businessencompassing architectural teams engineering teams legal salesmanagement and interior designers if required.
  • Builds a wellbalanced relationship with allsupporting teams at site legal and other internalteams.

JobRequirements

  • Graduate orBachelors degree in Business Marketing orequivalent
  • 4 years of experience in similarrole preferably in real estatebusiness
  • Excellent communication andinterpersonal skills
  • Balance of Customer &Business centricity
  • Conflict ManagementAssertive & Influencing skills
  • Well versedin English Hindi Konkani
  • Strong organizationaland time management skills
  • Attention to detailand ability to prioritize tasks
  • Experience inclient relationship management or a relatedfield
  • Resultoriented a noexcuse drive timemanagement
  • Build network and beresourceful
  • Honesty integrity andtrustworthiness.
  • Flexible for Local travel toany site regularly. Must selfride/drive.

Location: PanajiGoa.

For any furtherdetails please write to us on

  • Customer Relationship Executive

    4 weeks ago

    Goa, India Real Budget Full time

    **Key Responsibilities**: - **Client Communication**: - Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally. - **Client Relationship Management**: - Build strong, long-lasting relationships with clients by understanding their needs, preferences, and expectations. - Maintain...

  • Customer Relationship Associate goa

    4 weeks ago

    Goa, India Fabindia Overseas Pvt. Ltd Full time

    Profile: Customer Relationship Associate Location: Goa - Panjim/Mapuca/Airport Education: 12th Min. Roles & Responsibility: - Sales - Inventory Management - Section display - Damage Control - Communication Salary - Rs. 13,000 to Rs.15, 000 (monthly take home) based on education & work experienc **Salary**: ₹13,000.00 - ₹15,000.00 per...

  • Customer Relationship Executive

    4 weeks ago

    Goa, India BAM FOODS LLP Full time

    **Key Responsibilities**: Provide accurate and timely information about products, services, and procedures. Assist customers in making product selections or decisions based on their needs. **Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and satisfactory manner.** **Escalate complex issues to higher-level support or...

  • Customer Relationship Executive

    4 weeks ago

    Goa, India Power Engineering India Pvt. Ltd Full time

    Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any. - Make...

  • Branch Sales Relationship Manager

    3 weeks ago

    Goa, India Kotak Securities Full time

    ResponsibilitiesResponsible for new client acquisition, building new relationships and deepening relationships with the existing clients Will be responsible for primarily selling Equity based investment products. Responsible for identifying customer needs, assessing their risk appetite and providing them investment options. Responsible for achieving targets...

  • Branch Sales Relationship Manager

    3 weeks ago

    Goa, India Kotak Securities Full time

    Responsibilities Responsible for new client acquisition, building new relationships and deepening relationships with the existing clients Will be responsible for primarily selling Equity based investment products. Responsible for identifying customer needs, assessing their risk appetite and providing them investment options. Responsible for achieving...

  • Branch Sales Relationship Manager

    3 weeks ago

    Goa, India Kotak Securities Full time

    ResponsibilitiesResponsible for new client acquisition, building new relationships and deepening relationships with the existing clients Will be responsible for primarily selling Equity based investment products. Responsible for identifying customer needs, assessing their risk appetite and providing them investment options. Responsible for achieving targets...

  • Customer Relationship Executive

    4 weeks ago

    Goa, India Pai Infinite Solutions Full time

    Provide exceptional customer service - Resolve customer concerns effectively - Excellent communication skills - Experience: 0-3 years in customer service Location: Verna Goa Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to relocate...

  • Branch Sales Relationship Manager

    3 weeks ago

    Old Goa, India Kotak Securities Full time

    ResponsibilitiesResponsible for new client acquisition, building new relationships and deepening relationships with the existing clientsWill be responsible for primarily selling Equity based investment products.Responsible for identifying customer needs, assessing their risk appetite and providing them investment options.Responsible for achieving targets as...

  • Sales Manager

    1 month ago

    goa, India Marriott Hotels Resorts Full time

    JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of...

  • Assistant Manager

    1 week ago

    Goa, India Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely...

  • Sales Manager

    1 week ago

    Goa, India Marriott International Full time

    Job Number Job Category Sales & MarketingLocation Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a...

  • Customer Success Manager ll Saas Company ll GOA ll Upto 12Lacs

    6 minutes ago

    goa, India Talentiser Full time

    We are hiring Customer Success Manager role for a leading Saas based company. Location - Goa Roles & Responsibilities: Monitor business KPIs, automate processes, and optimize operations to drive growth. Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights. Create compelling data...

  • Customer Service Associate-call Centre

    4 weeks ago

    Goa, India The Deltin Group Full time

    JOB SPECIFICS Department -: Sales - call centre Designation -: Customer Service Associate-Call Centre Location -: Goa Experience -: 1-3 years in handling inbound/outbound calls Qualification -: HSSC/Graduate or Equivalent Requisites -: To be successful in this role, you should possess: 1. Minimum HSSC pass, college education or a degree is...

  • Sales Manager

    1 week ago

    Goa, India Marriott International Full time

    Job Number 24081140Job Category Sales & MarketingLocation Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly...

  • Customer Advocate

    3 days ago

    Goa, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. The Customer Advocacy Team supports the Networking, Intelligent Cellular and Security (NICS) segment and acts as the main customer liaison for customer queries. This includes collaborating with customers and internal teams to ensure all customer queries...

  • Assistant Manager

    1 week ago

    Goa, India Marriott International Full time

    Job Number 24081157Job Category Sales & MarketingLocation Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a...

  • Assistant Manager

    2 weeks ago

    goa, India DIAGEO India Full time

    Additional Job DescriptionPosition Name: Assistant Manager – Luxury CustomerLevel: L6A- Assistant ManagerReports to: Region Luxury Customer Marketing LeadQualification- MBAExperience- 5-8 years of work experience in hospitality and luxury industryChannel: On Trade and Off• To enable local sales teams to drive off takes through our Luxury category (JW Red...

  • Contracting Manager

    1 month ago

    Goa, India HBX Group Full time

    HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products...

  • Contracting Manager

    1 month ago

    Goa, India HBX Group Full time

    HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products...