Customer Success Manager ll Saas Company ll GOA ll Upto 12Lacs

4 weeks ago


goa, India Talentiser Full time

We are hiring Customer Success Manager role for a leading Saas based company.

Location - Goa


Roles & Responsibilities:

  • Monitor business KPIs, automate processes, and optimize operations to drive growth.
  • Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.
  • Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable insights.
  • Develop and execute partner success strategies, lead a team of Partner Success Associates, and build strong partner relationships.
  • Collaborate cross-functionally to identify growth opportunities, monitor partner performance, and drive engagement and retention.
  • Lead partner onboarding, training programs, and organize/participate in partner events to promote engagement.


Requirements:

  • Proficiency in SQL, BI platforms, and data analysis tools.
  • Strong analytical skills, ability to drive engagement and retention, and passion for customer and partner success.
  • Ability to lead teams, drive engagement, and build strong relationships with partners.
  • Experience in managing operations, conducting product experimentation, and deriving actionable insights from data.
  • Bachelor's degree with 2-3 years of experience in customer success, partner success, or similar roles or Post Graduate Degree with 1 years of experience.



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