Technical Support Specialist

1 week ago

Bangalore, India Ample Full time

We are looking for a Technical Support Executive for Apple (imagine) store

Location : Bangalore, Chennai & Kerala

No. of Position : 5 per location

About Ample

With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.

A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers.

In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

Responsibilities :

  • Greet and direct customers
  • Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
  • Answer customers’ questions about specific products/services
  • Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
  • Cross-sell products
  • Promote accessory sales including add-on packs
  • Manage returns of merchandise
  • Coordinate with the other departments’ teams to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Team Leader
  • Stay up-to-date with new products/services
  • Escalate problems when unable to resolve customer issues
  • Adhere to the Ample and Apple compliance
  • From time to time complete the required Ample & Apple courses

Knowledge and Skills

  • Understanding of the retail sales and service process
  • Knowledge of computer hardware and software is an added advantage
  • Familiarity with consumer behaviour principles
  • Knowledge of inventory stocking procedures
  • Track record of achieving sales and service quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • Should be technically sound.
  • Should be able to handle customer queries and should aim at customer delight
  • Self-driven and goal-oriented

  • Technical Support Specialist

    4 weeks ago

    Bangalore, India MNR Solutions Full time

    Job Description:The Technical Support Specialist will play a vital role in ensuring the optimal performance of our applications. As a member of the MNR Solutions team, you will be responsible for providing technical support to users, addressing technical issues and inquiries in a timely and effective manner.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Bangalore, India IBM Full time

    Technical Support SpecialistAt IBM, we're on a mission to push the boundaries of innovation and technology. As a Technical Support Specialist, you'll play a critical role in helping our clients achieve their goals by providing exceptional technical support and assistance.Your Key Responsibilities:Provide technical support and assistance to customers and IBM...

  • Technical Support Specialist

    4 weeks ago

    Bangalore/Remote, India Talent Nexa Consulting Full time

    Technical Support SpecialistTalent Nexa Consulting is partnering with a leading US-based Product Company to find a Technical Support Specialist who excels in delivering top-notch technical support and enjoys tackling complex challenges. This role will provide expert support for our cutting-edge products, ensuring customer satisfaction and resolving technical...

  • Farm Technical Support Specialist

    1 month ago

    Bangalore, India Nurture Full time

    Job Title: Farm Technical Support SpecialistJob Summary:We are seeking a highly skilled Farm Technical Support Specialist to join our team at Nurture. The successful candidate will be responsible for providing technical support to users of our software, troubleshooting problems, and communicating with customers to resolve issues.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 days ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Technical Support Specialist

    1 month ago

    Bangalore, India MNR Solutions Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide technical support for software applications, ensuring smooth operations and resolving issues efficiently. The ideal candidate will have 2 to 6 years of experience and a strong knowledge of application troubleshooting and support.Key Responsibilities- Provide comprehensive technical...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    1 month ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Support Specialist

    4 weeks ago

    Bangalore, India FALABELLA CORPORATE SERVICES INDIA PRIVATE LIMITED Full time

    About the Role:Falabella Corporate Services India Private Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer support experience to our internal IT teams.Key Responsibilities:Administer, install, and support both Windows and macOS systems,...

  • Technical Support Specialist

    4 weeks ago

    Bangalore, India Stibo Systems Full time

    Stibo Systems is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Cloud operations & Support department, you will play a vital role in receiving, qualifying, and resolving issues raised by our global customer base.Key Responsibilities:Problem Solving: Participate in daily problem-solving on reported customer...

  • Technical Support Specialist

    4 weeks ago

    Bangalore/Pune/Delhi, India Diatoz Solutions Pvt Ltd Full time

    Key ResponsibilitiesWe are seeking a highly skilled Technical Support Specialist to join our team at Diatoz Solutions Pvt Ltd.The ideal candidate will provide expert-level support for key customers, leveraging their knowledge of MCU programming and development to cultivate design opportunities and position Renesas products.Responsibilities include:Providing...

  • Technical Support Specialist

    3 weeks ago

    Bangalore/Hyderabad, India Aeries Technology Group Full time

    Job OverviewAeries Technology Group is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and client relations services to our clients. Your expertise in Confluence software solutions will be instrumental in resolving complex technical...

  • Senior Technical Support Specialist

    3 days ago

    bangalore, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...

  • Senior Technical Support Specialist

    1 week ago

    bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...

  • Senior technical support specialist

    4 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    1 week ago

    Bangalore, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, Open Text™ has produced innovative online solutions that changed the way organizations conduct their business and the way...

  • Farm Technical Support Specialist

    4 weeks ago

    Bangalore, India Nurture Full time

    **Software Support Role for Nurture Farm**At Nurture, we are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing first-line support to users of our software and troubleshooting technical issues.**Key Responsibilities:**- Provide timely and effective support to users of our software-...

  • Senior Technical Support Specialist

    1 month ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    2 months ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    4 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...