Collection and Recovery Officer

Found in: Whatjobs IN C2 - 1 week ago


india StreSERT Services Limited Full time
Job Description
Job Title: Collection and Recovery Officer (Financial Services/Fintech)
Job Type: Full time
Location: Abuja
Job Summary
As the Collection and Recovery Officer, the ideal candidate will be responsible for the collection of past due accounts, while maintaining a professional and ethical approach to ensure customer satisfaction. He/she will play a key role in minimizing the financial health of the organization.
Key Responsibilities:
  • Monitor overdue accounts and initiate collection efforts to recover outstanding balances.

  • Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.

  • Develop and implement effective collection strategies to minimize losses amd minimize recovery, in accordance with company policies and regulatory.

  • Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.

  • Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.

  • Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.

  • Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager


Qualifications and skills:
  • Bachelors degree in Business Administration, or a related field.

  • Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.

  • Strong organizational and multitasking abilities.

  • Knowledge of collection practices and regulatory requirements.

  • Excellent organizational skills and attention to detail.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Proficiency in Microsoft Office applications and collection software


Application:
Interested and qualified applicants should send CVs to using ABJ-CRO-24 as subject


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