Senior Platform Success Engineer
1 month ago
Ensure reliability, availability, and performance of our systems and applications
Building effective with Commercial IT & Business functions across Regions and Markets
Contribute to the success of delivering value to Commercial IT customers by focusing on a positive user experience, troubleshooting issues, and implementing data engineering and operations best practices
Work collaboratively with development, operations, and other teams to implement best practices for system reliability and performance
Exploring and implementing new ways to automate systems - Designing and testing automation processes, identifying quality issues and supporting IT platform teams to eliminate defects and errors with product and platform development.
Typical AccountabilitiesPlatform Success EngineerPartner with Platform Engineering, Product Engineering, and Data & Analytics Capability leads to identify and prioritize continuous improvement & optimization initiatives
Contribute to IT platform and IT Product health and compliance metric definition, measurement, analyses and reporting
Create and maintain comprehensive documentation for platform features, best practices and troubleshooting guides
Maintain a working knowledge of IT Service Management principles and business acumen aligned with platform and product portfolios
Work closely with DevOps teams to understand platform/production updates and new features, ensuring they are scalable, reliable, and performant
Operational Maturity, Improvements, and InnovationsIdentify, design, and drive continuous improvement and automation initiatives
Collaborate with development teams to advocate for user and critical operations needs and contribute to and help influence platform roadmap discussions
Ensure seamless transition and communication between development and operations
Partners with IT stakeholders to collect and analyze user feedback, collaboratively evaluate production issues and jointly identify areas for improvement and feature enhancements
Implement and oversee monitoring solutions to ensure the health and availability and data and analytics platforms
Proactively identify and address potential issues before they impact operations
Identifies metric-driven automation opportunities to drive new AIOps capabilities
Manage, evolve, and measure platform success metrics and KPIs
Platform Success Practice managementParticipates in AIOps and DevOps communities of practice
Participates in IT Service Management communities of practice
Education, Qualifications, Skills and ExperienceEssentialDegree level education in computer science or similar
Prior experience in an Information Services/Information Technology Project Management with good business acumen
Proven experience of managing relationships with 3rd party suppliers
Proven experience in a technical support or success engineering role, preferably in a data and analytics environment
Strong understanding of data platforms, analytics tools and data visualization solutions
Experience with cloud-based data services ( AWS)
Familiarity with SQL and proficiency in scripting languages ( Python) for data-related tasks
DesirableCustomer engagement experience
Knowledge of data processing frameworks ( Apache Spark) and data storage solutions ( data lakes, warehouses)
Skills and CapabilitiesEssentialAbility to interpret and communicate technical information into business language
Working knowledge of Agile Software Development techniques and Methodologies
Working knowledge of Continuous Integration and Deployment methods delivered as part of an agile team
Proficient in all aspects of Agile and SaFE (can lead, teach, and run)
DesirableGood commercial awareness and understanding of the external market
Demonstrate initiative, strong customer orientation, and cross-cultural working
Excellent communication and interpersonal skills
WHY JOIN US?We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.SO, WHAT’S NEXT?Are you already envisioning yourself joining our team? Good, because we’d love to hear from you Click the link to apply and we’ll be in touch as soon as we can.WHERE CAN I FIND OUT MORE?Our Social Media, Follow AstraZeneca on LinkedInWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.Date Posted23-May-2024
Closing Date31-May-2024
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