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Senior Platform Success Engineer
3 months ago
JOB TITLE: Senior Platform Success Engineer
CAREER LEVEL: E
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.
ABOUT OUR R&D TEAM
Be part of the team where you are empowered to follow the science. Work at all stages of development to translate our life-changing science into medicines to get the best results for AstraZeneca, patients in need and healthcare professionals. There are countless opportunities to learn and grow. You will have the opportunity to shape your own path, with support all the way. We are a diverse and open-minded team harnessing our different skills and experiences.
ABOUT THE ROLE
As an individual contributor within the Commercial IT – SSD, Data, Analytics and AI Platform Success Team the Senior Platform Success Engineer responsibilities include the following:
Ensure successful adoption, operation, and optimization of data, analytics and AI platforms and products Ensure reliability, availability, and performance of our systems and applications Building effective with Commercial IT & Business functions across Regions and Markets Contribute to the success of delivering value to Commercial IT customers by focusing on a positive user experience, troubleshooting issues, and implementing data engineering and operations best practices Work collaboratively with development, operations, and other teams to implement best practices for system reliability and performance Exploring and implementing new ways to automate systems - Designing and testing automation processes, identifying quality issues and supporting IT platform teams to eliminate defects and errors with product and platform development.Typical Accountabilities
Platform Success Engineer
Partner with Platform Engineering, Product Engineering, and Data & Analytics Capability leads to identify and prioritize continuous improvement & optimization initiatives Contribute to IT platform and IT Product health and compliance metric definition, measurement, analyses and reporting Create and maintain comprehensive documentation for platform features, best practices and troubleshooting guides Maintain a working knowledge of IT Service Management principles and business acumen aligned with platform and product portfolios Work closely with DevOps teams to understand platform/production updates and new features, ensuring they are scalable, reliable, and performantOperational Maturity, Improvements, and Innovations
Identify, design, and drive continuous improvement and automation initiatives Collaborate with development teams to advocate for user and critical operations needs and contribute to and help influence platform roadmap discussions Ensure seamless transition and communication between development and operations Partners with IT stakeholders to collect and analyze user feedback, collaboratively evaluate production issues and jointly identify areas for improvement and feature enhancements Implement and oversee monitoring solutions to ensure the health and availability and data and analytics platforms Proactively identify and address potential issues before they impact operations Identifies metric-driven automation opportunities to drive new AIOps capabilities Manage, evolve, and measure platform success metrics and KPIsPlatform Success Practice management
Participates in AIOps and DevOps communities of practice Participates in IT Service Management communities of practiceEducation, Qualifications, Skills and Experience
Essential
Degree level education in computer science or similar Prior experience in an Information Services/Information Technology Project Management with good business acumen Proven experience of managing relationships with 3rd party suppliers Proven experience in a technical support or success engineering role, preferably in a data and analytics environment Strong understanding of data platforms, analytics tools and data visualization solutions Experience with cloud-based data services ( AWS) Familiarity with SQL and proficiency in scripting languages ( Python) for data-related tasksDesirable
Customer engagement experience Knowledge of data processing frameworks ( Apache Spark) and data storage solutions ( data lakes, warehouses)Skills and Capabilities
Essential
Ability to interpret and communicate technical information into business language Working knowledge of Agile Software Development techniques and Methodologies Working knowledge of Continuous Integration and Deployment methods delivered as part of an agile team Proficient in all aspects of Agile and SaFE (can lead, teach, and run)Desirable
Good commercial awareness and understanding of the external market Demonstrate initiative, strong customer orientation, and cross-cultural working Excellent communication and interpersonal skillsWHY JOIN US?
We're a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We're not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it's because we make a significant impact. Everything we do matters.
SO, WHAT'S NEXT?
Are you already envisioning yourself joining our team? Good, because we'd love to hear from you Click the link to apply and we'll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Date Posted
23-May-2024Closing Date
31-May-2024