DevOps & Continuous Improvement Success Engineer

5 months ago

Chennai, India AstraZeneca Full time

Job Title: DevOps & Continuous Improvement Success Engineer

Career Level -D3

Introduction to Role:
Join us as a DevOps & Continuous Improvement Success Engineer within the Commercial IT, Application Engineering Team at AstraZeneca. Your role will involve day-to-day operational engagement for Production IT platforms, building effective relationships with Commercial IT, Business, Regions and Markets, and ensuring the reliability, availability, and performance of our systems and applications. You will also contribute to the success of delivering value to Commercial IT customers by focusing on a positive user experience, troubleshooting issues, and implementing application engineering & operations best practices. 

Accountabilities:
As a Platform Success Engineer, you will partner with Platform & Product Engineering, Application engineering capability leads to identify and prioritize continuous improvement & optimization initiatives. You will contribute to IT platform & Product health and compliance metric definition, measurement, analyses and reporting. You will also maintain a working knowledge of IT Service Management principles and business acumen aligned with platform and product portfolios. 

In terms of Operational Maturity, Improvements, and Innovations, you will identify, design, and drive continuous improvement and automation initiatives. You will collaborate with development teams to advocate for user and critical operations needs and contribute to and help influence platform roadmap discussions. 

Essential Skills/Experience:
- Degree level education in computer science or similar
- Prior experience in an Information Services/Information Technology Project Management with good business acumen
- Proven experience of managing relationships with 3rd party suppliers
- Proven experience in a technical support or success engineering role, preferably in CRM ecosystem
- Experience with multiple different types of software risks.
- Excellent interpersonal and active listening skills
- Clear communication skills and Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools
- Ability to work well in a team.
- In-depth knowledge of customer relationship management (Salesforce, Veeva CRM) principles


- Customer engagement experience
- System Observability skills
- Knowledge of AWS cloud services & AI/ML modelling is desirable.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we're specialists who are passionate about patients. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.

Are you ready to disrupt an industry and change lives? Apply now

Date Posted

11-Jun-2024

Closing Date

27-Jun-2024

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