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Technical/Production Support Engineer
4 weeks ago
Technical skills :
- Strong Unix & Linux skills
- SQL & Mysql.
- Experience in working with Databricks environment
- Kibana
- IBM Tivoli Workload Scheduler (TWS)
- Prior experience in working in Azure environment
- Knowledge and experience in working with Ingestion framework
- Shell scripting & Perl Scripting skills are highly desired
- Experience on Ticketing tools like JIRA/ServiceNow etc. is a must.
Other skills :
- Strong written and verbal communication skills
- Analytical skills to research production issues
- Self-motivated and be able to lead complex production issues with minimum supervision where it requires coordination with several Teams.
Job Description :
- Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams
- Providing 247 operational support to all production practices on holidays and weekends.
- Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets
- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Acting as the point of contact for the datalake production eco system
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