Customer Delight Manager

2 weeks ago

Bengaluru, India Talent Max Full time
Overview

Customer Relationship Management and ServiceBusiness Vertical ResidentialReports To Customer Delight OwnerJob Type Individual ContributorTeam Size Depends on the project team sizeBase Location Pune – Maharashtra (Work From Office)EligibilityCriteriaEducation Min: Graduate (MBA degree holders preferred)RelevantProfessionalExperienceMin: 0 year Max: 2 YearScope Of Work /Responsibilities Creating ‘Delight’ for the customer during the project life cycle. Assisting with adherence to project timelines and SOPs. Conflict resolution. Tracking customer experiences across online and offline channels. Collaborating with the internal teams to enhance customer service andbrand awareness. Identifying customer needs and taking proactive steps to maintain positiveexperiences. Responding to customer queries promptly and effectively via phone,email, social media, or chat applications. Analyzing customer feedback on products and services offered. Documenting processes and logging technical issues, as well as customercompliments and complaints.Expectations The candidate should have excellent communication skills both writtenand verbal The candidate should be a problem solver and should be able tocoordinate with multiple stakeholders. The candidate should be able to resolve conflicts with the customer. The candidate should be a team player. Should also have expert knowledge of tools like google sheets and MSexcel. Extensive experience in gathering and interpreting customer experienceinformation. Solid knowledge of online customer engagement platformsand channels. Proficiency in MS Office

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