Manager - Customer Experience - Retail/FMCG (6-15 yrs)
4 weeks ago
JOB Title:
Manager - Customer Experience
Location :
Bengaluru (Work from Office)
CTC:
35 LPA
- Scope of the role Conceptualize, Implement & Drive customer experience programs aimed towards driving customer engagement and delight:
- Creating and personalizing customer journeys across all touch points of brand
- Customer lifecycle management
- Driving B&A program and curating experience in coordination with the concierge.
- Customer complaints and grievance management
Job Profile & Key Deliverables:
The candidate will be required to conceptualize, experiment, implement and drive key programs & tools across all Zoya touchpoints across various themes & focus areas mentioned below.
- Creating and personalizing customer journeys
- Driving mystery audits to measure the effectiveness on ground of ZWOL and CSAT survey to measure customer satisfaction.
- Quarterly improvements on the journey.
- Using Rituals, F&B, Fragrance, Sound, technology for delivering service in an efficient, personalized and delightful manner.
- Drive Endless Aisle performance, refine, improvise & enhance the tool further based on retail feedback/industry practices.
Customer Lifecycle management:
- Monitor and drive Tier movement for customers.
- Drive programs to Reactivate dormant customers.
- Planning retail communication to various cohorts to drive increase of spend/buyer and frequency. (Driving rewards/experiential engagements to drive sticknesses for Zoya Club, CRM form and data collection for personalization)
- Planning the B&A gifting calendar with retail team.
- Working with Brand experience team to curate gifts for festive gifting and B&A gifting.
- Managing concierges
Customer complaints and grievance management:
- Benchmarking global luxury brands customer grievance resolution processes.
- Conceptualizing and implementing a process.
The candidate will need to work in close coordination with regions, frequent travel to boutiques locations nationally and work closely with stakeholders as Retail, IT, Marketing, After sales, Brand experience, Commercial & Merchandising.
- The right person
- Obsessed about customer delight.
- Comfort and passion for the world of luxury.
- Ability to influence without authority.
- Selfstarter: Proactive to drive own KRAs without being reminded
Dealing with ambiguity
- Positive, cando attitude
- Ability to manage multiple and competing work priorities, demands and changes
-
Titan - Marketing Manager - Zoya (6-10 yrs)
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timePosition Title : Marketing Manager- ZoyaEducation : MBA from a premiere collegeRelevant Experience : 5-6 years of brand communication experience in Fashion& Lifestyle IndustryJob Details: Lead the Consumer understanding, Brand positioning, Collection Concepts, & Campaign management for Zoya Establishing Zoya as the leading aspirational brand in the fine...
-
Head - Human Resources - FMCG (10-18 yrs)
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeScrabble has been mandated to hire a Head HR for a fast-growing FMCG organization based in hashtag Bangalore.Key requirements: Create and execute HR strategies that align with the company's overall objectives and growth plans. Formulate workforce planning, talent acquisition, and retention strategies for both the plant and corporate office. Foster and...
-
Assistant Manager Retail Analytics
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeJob Description and Responsibilities: Require professionals with retail analytics experience (26 years) preferably in Retail Domain would be ideal. 2 to 3 years of banking experience. Has worked in a model development in retail environment within acquisitions/existing customer management. The role will support model development team for retail portfolio...
-
Bengaluru, Karnataka, India iimjobs Full timeSkills : To achieve assigned overall sales targets for the year. To achieve expected growth in sales over last yearQuantification required. Appoint new dealers and sub dealers for more market penetration. Enroll maximum retailers under Retailer Scheme. Conduct maximum customer meets ( category wise), plant visits, plumber workshops Quantification required....
-
Visual Design Internship
1 week ago
Bengaluru, Karnataka, India More Retail Private Limited Full timeAbout the internship:We are looking for a detail-oriented and adaptable problem solver to join our product team. As a visual design intern at More, you will be responsible for creating intuitive, user-centered designs for our web and mobile products. You will collaborate closely with designers, product managers, and engineers to create high-quality user...
-
Sales Operations Internship
1 week ago
Bengaluru, Karnataka, India Indwell Retail Private Limited Full timeAbout the internship:You will work directly under the founding team reporting to CEO/COO driving some of the key charters for the company, ranging from strategic projects to operation optimization. Directly learning about a retail startup's day to day operations, you would be executing various business development strategies and see it to fruition.Selected...
-
Bengaluru, Karnataka, India iimjobs Full timeAVP- Digital Payments with Leading Financial InstitutionRole Purpose & Objective: This role will be responsible for developing a digital payments roadmap (across individual customers, microbanking customers and corporate customers) and setting up this vertical to become a net revenue contributor for the bank This role will collaborate closely with all...
-
Head - Marketing - Real Estate (6-15 yrs)
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeThe Marketing Head / GM Marketing is responsible for leading and managing the marketing department, developing and executing comprehensive marketing strategies for the senior living projects and the other residential projects of Primus, and driving initiatives to enhance brand visibility, customer engagement, and revenue growth.Key Responsibilities:Strategic...
-
Bengaluru, Karnataka, India iimjobs Full timeContext / Background:The Bosch Group is a leading global supplier of technology and services, in the areas of automotive technology, industrial technology, consumer goods, energy and building technology. In India Bosch Limited is the flagship company of the Bosch Group. As the largest auto component supplier in the country, setting a benchmark in the sectors...
-
Assistant Manager/Manager
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeAssistant Manager/Manager - Credit Risk Modeling - Retail Responsibilities:3-6 years of experience into analytics & modelling preferably credit risk Postgraduate/Graduate with preferred (not mandatory) qualifications in statistics, operations researcher mathematics Strong analytical, numerical, research and problem solving skills. Experience on advanced...
-
Bengaluru, Karnataka, India iimjobs Full timeAbout Thoucentric :Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.We help clients with Business Consulting, Program & Project...
-
upGrad - Program Manager (3-6 yrs)
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeThe person would be responsible for :Design, launch and grow courses and verticals (comprising multiple courses) to meet aspiration of prospective learners and as a consequence grow revenue and achieve profitability. The ideal candidate for this role is a leader of tomorrow who can lead and grow a category of edtech courses, by preempting market trends,...
-
Bengaluru, Karnataka, India iimjobs Full timeCrossbeats is looking for an experienced Content and Social Media Senior Manager to work closely with our AVP, Marketing and Creative Director as a channel owner. This role will manage both the strategy and day-to-day execution of our content and social media, with a primary focus on developing Meta, Youtube, and Instagram channels.Responsibilities:1)...
-
Assistant Manager
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeHiring Assistant Manager - HRBP (Plant HR) - Diversity only for a well known FMCG co.Job Location: Hebbal, BangaloreWorking Days: 6 days in a week.Your Roles & Responsibilities: Advise and support Business Managers in their role on peoplerelated processes (e.g. performance management, team development, resource planning, manpower productivity enhancement,...
-
Bengaluru, Karnataka, India timesjobs Full time:Job Category: Relationship Manager-Sales and Customer Care ServiceJob Type: Full-timeJob Location: Bangalore, IndiaSalary: To be discussedYears of Experience: 3 yearsResponsibilities:He/she should have experience in salesFace2 Face interaction and greeting the customers Mandatory for the need of product sellingResponsible for generating sales with existing...
-
Brand Manager
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeOpen Position No1 :Brand Manager Job Location : BangaloreProfessional Experience & Qualification: BE/B.Tech/MBA with 8 to 14 years experience would help.Experience on Auto sector preferred from Automotive / FMCG / FMCD.Position description : Custodian of the customers voice. Enables organization to focus on company's brands. Manage brand through its...
-
Bengaluru, Karnataka, India Cognizant Technology Solutions Full timeSkill: Terraform expert with Azure and Devops ExperienceJob summary · Seeking an experienced Infra. Technology Specialist with 6-9 years of experience.· Must have strong technical skills in Terraform and Microsoft Azure. · Domain skill experience in Asset Management Operations, Fund Accounting is a plus.Experience: 6 to 9 yrs Required Skills · Azure,...
-
Manager - Business Development - IT (5-10 yrs)
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full timeManager - Business Development Greetings From Ekfrazo Technologies We are looking for Role : Business Development Lead.Experience : 6+ Yrs relevant Location : BangaloreNotice period : ImmediatePlease find the revised JD below:Client Acquisition along with Business Development & Management focusing on IT Projects Outsourcing, Selling IT Services ( UX/UI,...
-
Bengaluru, Karnataka, India iimjobs Full timeVP Insurance Practice:Lead, guide and mentor business analysts/domain experts and contribute to company's growth by identifying areas of improvement and innovation for iNube's product/s Responsibilities will include: Guide and mentor business analysts/domain experts and foster a culture of excellence and innovation Align BAs to project/product engagements to...
-
Brand Manager
4 weeks ago
Bengaluru, Karnataka, India iimjobs Full time3-6 years of work experience from a leading FMCG set up in Personal Care/ F&B with 2-3 years of experience in marketing.MBA from a tier 1 / 2 institutes batches)Brief Job Descriptiono:Developing the Marketing & Brand management strategy to drive topline & bottom-line performance of the assigned Brand /Product categories/Portfolio in line with the...