Sr. Technical Support Engineer, Cortex XPANSE
3 weeks ago
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Technical Support Engineer specializing in Cortex Xpanse (ASM ) , you will play a critical role in managing all internal and external internet-connected assets for potential attack vectors and exposures, and ensuring our clients' security infrastructures are robust and responsive. Your Impact Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources Analyze and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture Qualifications Your Experience BE/B.Tech engineering, equivalent technical degree or equivalent military experience required Minimum of 3+ years of experience in technical support or a similar role, with exposure on CyberSecurity Technologies, Automation and Architecture such as SIEM, SOAR, Threat Detection and Attack Surface management Proficiency in scripting languages (Python, PowerShell, Linux CLI) Strong understanding of network protocols, firewalls, and security architectures In Depth understanding of Active Response and Attack Surface Management Understanding data models, APIs, and user interfaces for user-facing features Brute-Force attack, Vulnerability Management Across the Cyber Attack Surface Overview and better working knowledge of EDR, MDM, CMDB, Cloud Assets, Vulnerability Assessment Systems and Ordr Discovery Engine Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issue Exceptional communication skills, both written and verbal, with a customer-centric approach Ability to work independently and as part of a team in a fast-paced, dynamic environment Experience in incident response and threat detection using SIEM tools. Ability to troubleshoot integration issues between SIEM and other security tools. Nice-to-Have Experience with design, build and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQuery Design and build business logic and API endpoints using Python and Flask Building user interfaces using Angular and React Experience with dynamic playbooks and automated workflows in SOAR Understanding of attack visualization and automated alert management Security certifications (CISSP, CISM, CompTIA Security+, CEH) Additional Information The Team Our Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
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Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is looking for a Technical Support Specialist in Cortex Xpanse to assist our customers with securing their digital way of life. As a member of our Global Customer Support team, you will help customers identify, manage, and secure their internet-facing assets by providing advanced technical support for Cortex Xpanse.You'll work closely with...
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Sr. Technical Support Engineer, Cortex XPANSE
2 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeJob DescriptionYour CareerAs a Senior Technical Support Engineer specializing in Cortex Xpanse (Attack Surface Management – ASM), you will help customers identify, manage, and secure their internet-facing assets by troubleshooting security risks, resolving technical issues, and ensuring seamless product integration. You'll work directly with customers to...
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Bengaluru, Karnataka, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Bengaluru, Karnataka, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Sr. Technical Support Engineer, Cortex Xpanse
9 hours ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Cybersecurity Engineer
7 hours ago
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is seeking a highly motivated and experienced Technical Support Professional to join our team. As a Cybersecurity Engineer, you will be responsible for providing expert-level technical support to customers on Cloud Security Solutions, including Cortex Xpanse.About the Role:Design and implement security solutions to protect against emerging...
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Bengaluru, Karnataka, India Palo Alto Networks Full timeWe are looking for a skilled Cybersecurity Engineer to join our team as a Senior Technical Support Specialist. In this role, you will work closely with customers to resolve complex security issues related to Attack Surface Management and provide technical expertise in the integration of Cortex Xpanse with various security tools.Key...
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Sr. Technical Support Engineer, Cortex XPANSE
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Sr. Technical Support Engineer, Cortex XPANSE
2 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is seeking a highly skilled Cybersecurity Engineer to join our team as a Sr. Technical Support Engineer. In this role, you will work directly with customers to resolve complex challenges, enhance security postures, and provide technical expertise in Attack Surface Management using Cortex Xpanse.About Us:We take our mission seriously:...
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Sr. Technical Support Engineer, Cortex XPANSE
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Sr. Technical Support Engineer, Cortex XPANSE
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Senior Technical Solutions Engineer
1 day ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeWe're committed to providing exceptional support to our customers, and we're seeking a skilled and dedicated professional to join our team as a Senior Technical Support Engineer specializing in Cortex Xpanse (Attack Surface Management – ASM).This role offers an exciting opportunity to work with cutting-edge technology, collaborate with talented colleagues,...
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Sr. Technical Support Engineer, Cortex XPANSE
2 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Cybersecurity Support Specialist
1 day ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAt Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life.We take pride in our ability to innovate and disrupt the status quo, and we're looking for like-minded individuals who share our passion for shaping the future of cybersecurity.About the RoleWe're seeking a Senior Technical Support Engineer...
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Technical Support Professional
7 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeJob OverviewPalo Alto Networks is seeking a highly skilled Senior Technical Support Engineer to join our Global Customer Support team. As a key member of our team, you will play a critical role in enabling customer success by providing expert-level technical support for our Cortex Xpanse product. If you have a passion for cybersecurity and a knack for...
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Attack Surface Management Expert
23 hours ago
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is a leader in cybersecurity, and we're seeking a skilled and dedicated professional to join our team as a Senior Technical Support Engineer specializing in Cortex Xpanse (Attack Surface Management – ASM).This role offers an exciting opportunity to work with cutting-edge technology, collaborate with talented colleagues, and make a real...
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Cybersecurity Specialist
1 week ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks, we aim to be the cybersecurity partner of choice. We strive to protect our digital way of life and create a safer, more secure world. Our vision is to be at the forefront of innovation, disrupting the status quo in cybersecurity.We take our mission seriously and are committed to protecting our customers' digital assets. Our...
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Cybersecurity Expert
1 week ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeJob OverviewAs a Senior Technical Support Engineer specializing in Cortex Xpanse, you will play a critical role in helping customers identify, manage, and secure their internet-facing assets. You will troubleshoot security risks, resolve technical issues, and ensure seamless product integration with our cutting-edge technology.Your Responsibilities* Provide...
