Cybersecurity Specialist

2 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Our Mission
At Palo Alto Networks, we aim to be the cybersecurity partner of choice. We strive to protect our digital way of life and create a safer, more secure world. Our vision is to be at the forefront of innovation, disrupting the status quo in cybersecurity.

We take our mission seriously and are committed to protecting our customers' digital assets. Our values drive us every day, from collaboration and execution to integrity and inclusivity. As a member of our team, you'll have the opportunity to shape the future of cybersecurity, working with talented individuals who share your passion for innovation and problem-solving.

As a Senior Technical Support Engineer specializing in Cortex Xpanse, you will help customers identify, manage, and secure their internet-facing assets by troubleshooting security risks, resolving technical issues, and ensuring seamless product integration. You'll work directly with customers to resolve complex challenges, enhance security postures, and provide technical expertise in attack surface management.

Key Responsibilities:
  • Provide advanced technical support for Cortex Xpanse, including troubleshooting and resolving attack surface management (ASM) and security integration issues.
  • Diagnose and resolve technical challenges related to external asset discovery, misconfigurations, and security exposures.
  • Assist customers with integrations of Cortex Xpanse with SIEM, SOAR, and other security tools to optimize security workflows.
  • Use PowerShell, Python, and Linux CLI for troubleshooting, automation, and data analysis.
  • Work collaboratively with cross-functional teams (engineering, product management, and security analysts) to improve product functionality and customer experience.
  • Analyze security events from various sources (firewalls, IDS/IPS, EDR, vulnerability scanners) to assist customers with risk mitigation.


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