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Sr. Technical Support Engineer, Cortex XPANSE

4 weeks ago

Bengaluru, Karnataka, India Palo Alto Networks Full time
Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a fewAt Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Job DescriptionYour CareerAs a Senior Technical Support Engineer specializing in Cortex Xpanse (ASM ) , you will play a critical role in managing all internal and external internet-connected assets for potential attack vectors and exposures, and ensuring our clients' security infrastructures are robust and responsive.Your ImpactProvide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutionsDiagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sourcesAnalyze and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systemsDevelop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrationsCollaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

QualificationsYour ExperienceBE/B.Tech engineering, equivalent technical degree or equivalent military experience requiredMinimum of 3+ years of experience in technical support or a similar role, with exposure on CyberSecurity Technologies, Automation and Architecture such as SIEM, SOAR, Threat Detection and Attack Surface managementProficiency in scripting languages (Python, PowerShell, Linux CLI)Strong understanding of network protocols, firewalls, and security architecturesIn Depth understanding of Active Response and Attack Surface ManagementUnderstanding data models, APIs, and user interfaces for user-facing featuresBrute-Force attack, Vulnerability Management Across the Cyber Attack SurfaceOverview and better working knowledge of EDR, MDM, CMDB, Cloud Assets, Vulnerability Assessment Systems and Ordr Discovery EngineExcellent problem-solving skills, with the ability to diagnose and resolve complex technical issueExceptional communication skills, both written and verbal, with a customer-centric approachAbility to work independently and as part of a team in a fast-paced, dynamic environmentExperience in incident response and threat detection using SIEM tools.Ability to troubleshoot integration issues between SIEM and other security tools.

Nice-to-HaveExperience with design, build and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQueryDesign and build business logic and API endpoints using Python and FlaskBuilding user interfaces using Angular and ReactExperience with dynamic playbooks and automated workflows in SOARUnderstanding of attack visualization and automated alert managementSecurity certifications (CISSP, CISM, CompTIA Security+, CEH)

Additional InformationThe TeamOur Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.